Nikita Hood

Experienced sales, customer service, banking, collections, real estate, and call center professional with a strong background in customer relationship management, sales support, lead generation, retention strategies, and problem-solving. Skilled in handling high-volume customer interactions, building client relationships, meeting performance goals, and delivering excellent service in fast-paced environments.

Inbound Sales Representative - Charter Communications (Spectrum)

(2025-07 - 2026-08)

• Managed inbound sales calls and assisted customers with product and service solutions.
• Identified customer needs and recommended appropriate products and services.
• Maintained strong customer relationships while achieving sales and service goals.
• Documented customer interactions using Avaya, CSG, email, and CRM tools.

Realtor - Real Estate Services

(2020-12 - 2023-06)

• Assisted clients with residential sales, purchases, and rentals.
• Generated leads, negotiated transactions, and supported buyers and sellers.

Realtor - Royal Homes

(2019-12 - 2020-11)

• Managed inquiries, showings, and sales activities.

Collection Advisor - Nedbank

(2014-12 - 2019-11)

• Managed customer accounts and negotiated payment solutions.

First Aider / Medical Assistant / Firefighter - Fire Check

(2009-09 - 2014-11)

• Provided first aid, emergency response, and safety support.

Call Center Agent - Talksure SA

(2007-08 - 2009-08)

• Handled inbound/outbound calls and customer support.

Customer Care Support Specialist - DCM Marketing

(2006-07 - 2007-07)

• Resolved customer concerns and supported retention.

Warehouse Associate - Edgar's

(2005-12 - 2006-12)

• Inventory, stocking, packaging, and warehouse operations.

Volunteer CNA - Red Cross

(2006-01 - 2006-06)

• Assisted with patient care and support services.

High School Graduate (2005-12)

Certification - Computer Literacy, Administration, Reception & Basic Sales Skills - Academic College (2006-01)