Nikkevia Mcfarland

I am Seeking a challenging role to leverage my expertise and contribute to . . I am a fast learner, a strong team player, and committed to delivering high-quality results. Willing to relocate to: Houston, TX. Authorized to work in the US for any employer

Customer Service Representative - JW Marriott - Houston, TX

(2023-03 - 2025-07)

• Cultivated strong customer relationships by actively engaging and understanding their needs and concerns.
• Delivered accurate and detailed product information to assist customers in making informed purchasing decisions.
• Resolved customer issues promptly and effectively, ensuring a high level of satisfaction and loyalty.
• Utilized CRM software to track interactions and streamline customer service processes for improved efficiency.
• Managed customer complaints with empathy and professionalism, leading to successful resolutions and enhanced customer trust.
• Processed customer orders efficiently, ensuring timely delivery and adherence to quality standards.

Customer Service - Ross Dress For Less - Houston, TX

(2020-01 - 2023-03)

• Resolved customer complaints effectively by implementing solutions that enhanced satisfaction.
• Educated customers on product features and benefits to facilitate informed purchasing decisions.
• Maintained accurate store inventory levels through systematic stock management and regular audits.
• Managed cash register operations smoothly, ensuring accurate transactions and high customer service standards.
• Assisted shoppers in finding merchandise and provided guidance to enhance their shopping experience.
• Processed returns efficiently by adhering to company policies and ensuring customer satisfaction.

High School Diploma - Bellaire High School