Senior Business Operations Manager at WillScot (2024-01 – Present)
- Increased annual budgets by over $40M per quarter by consolidating software tools and optimizing design operations across the project management lifecycle, recognized by the Operations & Stakeholder Director in 2025 for lowering inefficiency rates with financial partners.
- Introduced data visualization programs into project deliverable meetings that raised weekly engagement, boosted retention over 40% within three months, and drove YOY revenue up 80.3%.
- Redistribute capacity planning across business meetings with international stakeholders and investors to strengthen regulatory alignment.
- Act as the internal advocate for partners, aligning Sales, Product, Marketing, and Operations teams on shared goals.
- Design and execute programs that increase partner engagement, productivity, and profitability.
- Manage employee and vendor health and safety through daily safety meetings, timely building inspections, and accurate work order and damage billing.
Senior Strategic Operations Manager at PeopleReady (2023-01 – 2024-12)
- Negotiated pricing and closed orders with an average value of $50M per month, exceeding monthly sales goals by 15%.
- Sourced and qualified over 75 new leads per quarter, producing a 25% increase in branch revenue within the first year of tenure.
- Partnered with clients and internal teams to gather product requirements for essential business updates.
- Resolved corporate partnership issues and designed proactive processes that streamlined operational efficiency.
- Made executive decisions on project budget, timeline, and scope to improve completion rates and status reporting.
Senior Operations Manager at DriveTime (2021-01 – 2023-12)
- Developed and executed a comprehensive sales strategy that increased monthly revenue 15%, exceeding quarterly sales targets.
- Established and maintained relationships with key stakeholders, resulting in a 50% increase in repeat business.
- Implemented a training program for product team members that improved closing rates 10%.
- Supported the product operations team by conducting interviews and managing recruitment.
- Provided guidance and strategic planning on dealership sales goals while training and developing employees for advancement.
Operations Project Manager at Wayfair (2020-01 – 2021-12)
- Managed and oversaw all warehouse functions, keeping every operation progressing on schedule.
- Oversaw an entire shift of warehouse operations, including direct management of shift employees.
- Certified inventory work areas across receiving, stocking, and loadouts, and supported onboarding for new team members.
Project Manager at Penske (2017-01 – 2020-12)
- Designed process improvement methods for supply chain operations that boosted stakeholder investment and customer retention.
- Directed operating profit growth across an operating geography covering all Penske agents in territory.
- Delivered front-line contact with agent prospects, applying competitive market knowledge while training and coaching Penske associates.
