Nikki Howard

Results-oriented Medical Courier professional with 20+ years' experience in customer service along with excellent driving ability. Seeking to leverage logistics skills and superior organization skills to enhance route efficiency and improve clients' experience. Ability to multitask, prioritize and meet deadlines within highly matrixed organizations to eliminate costly inefficiencies in processes.

Driver - Sky Transportation

(2025-01)

• Provided safe and compassionate transportation for clients to and from medical appointments ensuring a prompt arrival
• Prioritized punctuality and route efficiency by plotting the most efficient routes and adjusting based on the client's schedule
• Assisted passengers with entering and exiting the vehicle and ensured all passengers were comfortable and secured properly

Medical Courier - Atlas Couriers

(2018-09 - 2023-10)

• Completed prompt and accurate delivery for the assigned route to customers' accounts utilizing a company vehicle
• Handled and disposed waste as well as maintained cleanliness using materials following all safety protocols and procedures
• Prepared doses for shipment and prepared cases prescribing safety standards and Department of Transportation

Medical Courier - Idexx Lab - Jericho, NY - Jericho, NY

(2017-09 - 2023-10)

• Operated motor vehicle with adherence to state and federal laws and institutional policies
• Utilized computer software for various applications such as database management or word processing
• Confirmed documentations to ensure credibility and ensured the safety of each item during delivery time
• Interacted and communicated with clients in a polite and professional manner ensuring customer satisfaction

Medical Courier - Cordant Labs - Huntington, NY - Huntington, NY

(2017-09 - 2018-06)

• Drove a non-commercial vehicle throughout the shift on various roads, routes, and whether conditions
• Operated a hand-held scanning device to accurately track items through the transportation cycle
• Conducted pre and post trip inspections and maintained a clean, neat, and orderly vehicle