Nikki Silvey

Highly organized and results-driven professional with success in handling day-to-day operations, managing reservations, and building strong customer relationships. Committed to providing exceptional customer service. Extremely educated on many different computer software, as well as company-specific software programs.

CSP/Receptionist at H&R Block (2021-10 – 2023-04)

• Offered strong customer service skills, keeping customers satisfied.
• Worked in all sorts of Microsoft programs along with company software.
• Booked appointments, by phone or follow-ups.
• Handle client exits by ensuring all current and future needs are met
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Customer Service Representative at Customer First Logistics LLC (2017-01 – 2021-06)

• Handled customer inquiries, answered questions, and resolved problems in a timely manner.
• Was constantly on the phone with customers or colleagues.
• Data input specialist

Waitress and Hostess at Charbroiler Plus (2009-05 – 2016-08)

Provided customer service and was involved in training.

• Offered strong customer service skills, keeping customers satisfied with food and beverages.
• Taking phone orders, greeting customers, and taking all kinds of payments.

Certificate in Medical Billing & Coding – University of Arkansas Grantham (2022-06)

Certificate in Tax Preparer (first year) – H&R Block (2021-11 – 2022-03)