Nikki W

Adaptable and self-motivated professional with diverse experience in customer service, sales, e-commerce, and operations support. Proven ability to work independently and efficiently in fast-paced or remote environments. Skilled in digital marketing, client communication, inventory management, and problem-solving. Strong collaborator with a commitment to delivering excellent service and driving business results.

E-Commerce Specialist - Amazon FBM, eBay, Etsy

(2024-09)

• Manage and optimize product listings across multiple platforms, ensuring inventory accuracy and driving sales through targeted digital marketing campaigns.
• Analyze sales data to identify trends, develop strategic advertising, and improve customer engagement and satisfaction.
• Conduct market research, source new products, and oversee successful product launches using data-driven approaches.

Office Manager - Dirty Water Canvas - Winthrop, Ma

(2019-09)

• Deliver front-end customer service support, manage appointment scheduling, prepare estimates, and maintain detailed job order documentation.
• Assist in fabrication by measuring, cutting, and prepping marine-grade materials, ensuring high-quality production standards.
• Coordinate materials and collaborate with technicians on assembly and installation of custom canvas and upholstery products.

Office Manager - Terranova & Associates - Danvers, Ma

(2018-08 - 2019-07)

• Managed all internal and external communications using Outlook, including coordinating client emails, scheduling meetings, and maintaining clear correspondence to support smooth office operations.
• Utilized QuickBooks to assist with basic bookkeeping tasks such as invoicing, expense tracking, and financial record maintenance, ensuring accurate and up-to-date accounting data.
• Organized and maintained the firm’s calendar by scheduling appointments, coordinating meetings with clients and staff, and managing deadlines to optimize workflow and enhance productivity

Key Holder / Sales Associate - Revere Tan - Ma

(2016-10 - 2018-06)

• Independently opened and closed multiple salon locations, managing daily operations and maintaining consistent service quality.
• Surpassed sales targets through personalized service and effective upselling of tanning packages and skincare products.
• Trained new employees on POS systems, product knowledge, and salon protocols, while ensuring strict health and safety compliance.

Runner - NASCAR by NBCSN - Loudon, Nh

(2016-07 - 2016-07)

• Supported live NASCAR broadcast teams by coordinating logistics, distributing credentials, delivering equipment, and assisting talent and crew.
• Facilitated communication between production, technical teams, and on-air talent to ensure seamless live coverage.
• Managed time-sensitive tasks and represented NBCSN professionally with officials, teams, and fans.

Personal Shopper / Delivery Driver - DoorDash, Spark Driver

(2015-10)

• Efficiently fulfilled customer orders by selecting and purchasing items, delivering promptly while maintaining clear communication.
• Navigated local routes to optimize delivery efficiency and met performance goals consistently in a fast-paced setting.

Waitress - Brickstones - Rochester, Nh

(2013-09 - 2015-11)

• Provided attentive and friendly service in a busy breakfast café, managing multiple tables and special requests with accuracy.
• Maintained cleanliness and organization of dining areas, supporting kitchen staff for timely food delivery.

Kitchen Staff Member / Chef - The Chill Grill - Revere, Ma

(2011-05 - 2013-09)

• Prepared food and beverages according to menu standards while ensuring safety and quality.
• Managed inventory and kitchen organization, contributing to smooth operations during peak hours.

Diploma - Lynnfield High School (2009-08 - 2013-06)

Coursework toward B.S. - Digital Marketing and Communications - Arizona State University (2013-08 - 2014-01)

Coursework toward A.S. - Health Studies - Bay State College (2014-09 - 2015-11)