Housekeeping Manager at Montage International Hotel & Resort (2026-01 – Present)
- Manage daily housekeeping operations for guest rooms, residences, mountain homes, and public areas.
- Maintain Forbes Five-Star and Montage Ultra luxury service and cleanliness standards through daily inspections and quality control.
- Lead, train, coach, and supervise housekeeping colleagues and leaders.
- Coordinate staffing, room assignments, VIPs, arrivals, departures, and operational priorities.
- Monitor productivity, labor, safety, and departmental cost controls.
- Partner with Front Office, Engineering, Security, and Rooms leadership to ensure seamless guest experiences.
Task Force Housekeeping Manager at JW Marriott (2026-01 – 2026-12)
- Provide task force support to housekeeping operations, ensuring consistency in cleanliness standards and service execution
- Lead room inspections and support daily operations to maintain brand standards and guest satisfaction
- Partner with on-site leadership to improve operational flow, room readiness, and team alignment
- Assist in coaching teams, reinforcing standards, and addressing performance opportunities
- Support cross-functional collaboration to ensure seamless guest experience across departments
Rooms Operations Manager at Chicago Marriott Magnificent Mile (2025-01 – 2026-12)
- Lead daily housekeeping operations, ensuring cleanliness, room readiness, and brand standards.
- Manage team performance, scheduling, hiring, training, and employee development.
- Drive guest satisfaction through quality inspections, service recovery, and operational excellence.
- Coordinate with Front Office and Engineering to support seamless hotel operations.
- Monitor labor, expenses, and departmental performance to improve efficiency and control costs.
- Ensure compliance with Marriott standards, safety policies, audits, and SOPs.
Front Office Manager at Silversmith Hotel - Remington Hospitality (2023-01 – 2025-12)
- Oversee daily front desk operations to ensure seamless guest experiences and operational efficiency.
- Lead recruitment, training, and performance management of the front desk team, enhancing service delivery and team cohesion.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Manage departmental budgets and implement standard operating procedures, resulting in reduced check-in times and improved guest satisfaction scores.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Accounting Staff at Claridge House - CoralTree Hospitality (2023-01 – 2023-12)
- Managed financial reporting, account reconciliation, and payment processing, ensuring accuracy and compliance.
- Supported budgeting and financial planning by maintaining detailed and organized financial records.
- Facilitated timely payment processing to uphold financial integrity and operational efficiency.
- Assisted in the development of annual budgets with input from various departments, aligning financial goals with strategic objectives.
- Ensured accurate fixed asset tracking by performing regular physical inventory counts and reconciliations against system records.
Front Office Manager at Claridge House - CoralTree Hospitality (2022-01 – 2023-12)
- Directed front desk and housekeeping operations, resulting in a 20% improvement in guest satisfaction scores on TripAdvisor
- Improved operational efficiency through effective management and coordination of staff activities
- Supervised operations staff and keep employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Front Office Supervisor at Kinzie Hotel - Urbana Varro Hospitality (2020-01 – 2022-12)
Enhanced team performance by implementing targeted training programs and operational improvements.
- Enhanced team performance by implementing targeted training programs and operational improvements; Ensured financial audit accuracy, contributing to effective financial management.
- Delivered exceptional guest service, maintaining high standards of customer satisfaction.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Room Attendant at Trump International Hotel & Tower (2018-01 – 2019-12)
- Executed meticulous cleaning and organization of guest rooms to uphold Forbes and luxury-level housekeeping standards, enhancing overall guest satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Collaborated with team members to ensure timely and efficient service delivery, contributing to a seamless hospitality experience.
Housekeeping Supervisor Intern at Great Eastern Hotel (2015-01 – 2016-12)
Housekeeping Supervisor at Rosvenil Hotel (2014-01 – 2015-12)
