Operations Manager- Litigation Division - Reciprocity Industries LLC - Billings, Montana
(2024-04)
- Executed operations with ownership, directly improving financial performance and operational efficiency.
- Recruited, hired, trained, and developed department leaders while conducting performance evaluations to align with strategic objectives.
- Maintained operational presence through walk-throughs and real-time issue resolution, ensuring swift response to challenges.
- Collaborated with department heads to ensure operational alignment and high standards across all shifts.
- Monitored KPIs and financial metrics to drive informed decision-making and better results.
- Ensured facilities and service environments consistently met readiness standards.
- Led teams effectively during high-pressure situations with clarity and decisive actions.
- Fostered team engagement and accountability through visible leadership and transparent communication.
Regional Vice President - Havenpark Communities - Orem, Utah
(2021-06 - 2023-07)
Directed multi-state community operations with full P&L responsibility and executive oversight of leadership teams. Drove financial and operational performance by fostering a business ownership mindset across teams.
- Built high-performing leadership teams and established succession pipelines.
- Executed regulatory inspections, surveys, and audits; created corrective action plans to address findings.
- Ensured compliance in resident care, HR, financial control, and operational policies through proactive oversight.
- Upheld community standards to ensure safe, compliant, and fully operational environments.
- Collaborated with senior leadership to align community objectives with company vision.
Zone Operations Manager - Schwan's Home Service - Billings, MT
(2019-07 - 2021-01)
- Directed daily operations by implementing short-term and long-term strategies for profitability.
- Led regional operations to enhance service delivery, staffing, and performance optimization.
- Developed frontline leaders while strengthening accountability across teams.
- Facilitated cross-departmental communication, effectively addressing operational issues.
- Supervised employee workflow, maximizing productivity and ensuring quality standards.
- Enhanced operational consistency through KPI tracking and adherence to execution standards.
- Resolved customer complaints promptly, ensuring optimal satisfaction levels.
District Manager - Boot Barn - Billings, Montana
(2018-01 - 2019-07)
- Managed multi-unit operations, ensuring optimal staffing and financial performance.
- Directed hiring, coaching, disciplinary actions, and team development across various locations.
- Trained store managers to strengthen leadership capabilities and operational effectiveness.
- Conducted regular store visits to enforce compliance with company policies and standards.
- Fostered a positive work environment through strategic team-building initiatives.
- Maintained exceptional customer experience and operational excellence across all units.
District Manager - Starbucks - Billings, MT
(2006-03 - 2017-07)
- Achieved measurable performance improvements through strategic initiatives.
- Spearheaded multi-unit teams to enhance cultural leadership and service excellence across locations.
- Cultivated leadership benches to ensure consistent execution of strategies across markets.
- Collaborated with cross-functional teams to align objectives and achieve targeted results.
