Crisis ED Clinician/Dispo Coordinator - Baystate Medical Center - Springfield, MA
(2023-01)
Perform a wide range of duties involving patient evaluation, case management, treatment, and discharge planning, and documentation.
- Evaluated patients and determined the disposition by consulting with attending Doctor.
- Determined if patient met inpatient level of care, CSS, PHP or outpatient services.
- Completed psychosocial evaluation in CIS and determined if patient was low, moderate, or High-level risk.
- Develop a continuing care plan and ensure timely communication of records and needed information to coordinate placement when appropriate.
- Obtain and maintain release of information forms, and gather collateral information from outside resources including family, friends, providers, and other community resources.
- Monitors and assists in the completion of legal documentation (CV's, 3-Day Notices, Section12's, & Section 7/8 forms)
- Completed MSU's daily if patient is still boarding.
- Complete a discharge plan which addresses follow-up recommendations, step-down / placement options, transportation issues, or other treatment needs.
- Attend meetings regularly with DCF, DYS, management etc. when necessary.
Clinician - MHA- GRIT PROGRAM - Springfield, MA
(2022-08 - 2023-12)
Clinician at long-term Residential program for men 34 and up with a substance abuse and mental health diagnoses.
- Responsible for client intake, assessments and treatment planning using ASAM criteria.
- Facilitate daily educational groups including AA/NA and complete group notes.
- Complete admission in eHana including comp assessment, IAP's, Nicotine dependency Assessment and treatment, relapse prevention Plan, and Stanley Brown Safety plan within 48 hours of admission with client.
- Complete all screening told including ASIST, ACES, PHQ-9, C-SSRS and any other assessment outcome tools if applicable.
- Completed BSAS enrollment intake and BSAS enrollment Assessment.
- Meet with clients weekly to educate and provide tools and resources to meet individuals' goals to help them transition (stage up) to the next level of care.
- Work closely with care coordinator so that client makes all scheduled appointments as necessary.
- Review clients' goals (IAP's) monthly and update or add achievable goals.
- Completed all discharge plans and assessments if client leaves ACA or completes the program this may include Relapse prevention plan, aftercare plan, BSAS Disenrollment, and complete discharge summary/Transition plan in eHana.
RS on CSS and ATS - Miravista Behavioral Health Center - Holyoke, MA
(2021-01 - 2023-12)
Part time on both ATS and CSS level of care.
- Responsible for counting controlled meds on shift change.
- Complete patients' intake, admission note, searching belongings, taking vitals, and administering medications.
- Run daily groups as needed.
- Milieu management, safety checks and add notes to shift report.
- Documented all behaviors and complete daily progress notes daily on all patients in CAREVUE.
- Add new admissions to check sheet, and update census, log vitals, OTP list, suboxone list in system.
- Help patients set up the best aftercare program and set goals with them that are achievable.
- Help patient transition to aftercare program, send out referrals to TSS, CSS and sober living residential programs.
- Completed discharge on patient including D/C note, counting meds when discharges, returning belongings and safely walking the patient out of the building.
Assistant-Drug and alcohol Specialist - AnnMare Bernier APRN - West Hartford, CT
(2021-08)
Part time - take on substance abuse with co-occurring disorders.
- Meet with clients to evaluate their health and substance problem (perform initial intake, including all paper work and insurance information.)
- Work with patients on identifying issues and create goals, coping skills, and treatment plans.
- Help clients obtain jobs and reestablish their careers.
- Lead group therapy sessions and provide updates and progress to courts, doctors and employers.
- Help set up an aftercare play and meet with family members and provide guidance and support.
- Primarily saw patients with OCD tendencies, alcohol and drug abuse addictions.
- Information must be kept confidential on all levels between patient and counselor.
Buyer/Merchandiser - Premium Retailers - New England Territory
(2020-09 - 2021-09)
Buyer for New England stores-brands include Apple products, Foster Grant sunglasses and reader eyewear.
- Made sure products were stocked on shelves with correct tags and all deleted merchandise sent back to headquarters on a timely basis.
- Created planograms and made sure merchandisers and stores were informed when changes were to be completed by.
- Communicated to vendors, stores, and management teams of any new or changes that were being made in their designated territories.
- Oversaw all vendor support from Foster Grant, J&J products and apple products in our locations.
- Recap categories each season and analyze selling, and vendor performance of all products.
- Managed promotional activities to drive in season business.
- Attended market appointments and meetings weekly with the buying team to make sure we are reaching our target market and forecasting future trends.
- Ensured timely delivery along with complying to contracts, monitored stock levels and predicted plans for new purchases within the company's budget while working closely with the planning team to review new ideas and deciding on image of new products and what products should be discontinued all with staying in budget and meeting suitable suppliers so the company could profit.
Customer Service Rep-Escalations Team - Access Health Connecticut - Bristol, CT
(2020-09 - 2021-01)
3 month contract position-part time
- Provide excellent customer care and create sustainable value for consumers via phone, email, chat, and correspondence in the Healthcare environment.
- Handled all escalations related to information requests, billing and benefit explanations, and explained company policies and procedures, as well as terms and conditions.
- Ability to effectively deal with complex customers and to create positive relationships by defusing angry and upset customers.
- Effectively enroll consumers in a Qualifying Healthcare Plan or Husky Plan and assist in any enrollment changes
- Successfully transferred consumers to Brokers, Member Services or DSS to complete transactions if needed.
- Verified VCL documents for consumers with Conduent if needed for an escalation incident if needed.
- Coordinate with other units/divisions and set up meetings in Microsoft Teams to resolve issues and to regularly communicate to foster an effective team environment and assure that these areas are aware of issues that may impact their specific areas.
- Ensures compliance with the state and federal laws, rules and guidelines, and policies and procedures.
Lead Territory Merchandiser - Claire's Boutique - New England Territory
(2020-01 - 2020-09)
Part time - Lead a team of 16 CM's throughout New England, including CT, Springfield, Boston, and Providence territories.
- Acted as the liaison between stores and corporate office.
- Executed layout changes including seasonal and shippers and placed them strategically on sales floor.
- Organized and replenished merchandise, and accurately changed fixtures seasonally according to planogram.
- Traveled with and educated CM's of what corporate expectations were.
- Eliminated out-of-stock and out-of-date product.
- Established and maintained an effective relationship with all store management.
- Accurately submitted reports online or via mobile device.
- Made sure merchandise was properly ticketed and has correct signage.
- Increased sales by 30 percent and maximized profits through COVID pandemic.
Director of Deli and Bakery Department - C&S Grocers - Windsor Locks, CT
(2016-01 - 2020-12)
Oversaw the entire Bakery and Deli teams on a daily basis.
- Daily conference calls on service levels and out of stock situations and meetings with buying teams on how to strategically improve the businesses P&L, Service numbers, gross margin and to ensure we are staying within budget.
- In charge of leading, motivating and developing the management team
- Cultivated the company's reputation in the market and with customers and suppliers.
- Managing multi-disciplined teams and resolving any conflicting priorities
- Improving margins and maintaining a high-quality service to clients
- Building client relationships that result in revenue and profitability growth
- Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.
- Hired, trained and developed each employee depending on the situation that may arise, acted as liaison to HR regarding employee Benefits, including insurance coverage, life insurance, 401k, STD, LTD, worker's compensation, FMLA, and supplemental insurance assistance.
- Keeping control of business expenditure, ensuring it's within agreed budgets.
- Expanding our west coast business
- Responsible for startups of all new vendors and negotiating contracts.
Senior Buyer/Merchandiser - Specialty Cheese & Ser
(2015-11 - 2016-01)
