Customer Advocacy & Insights, Associate Director
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I’m a customer success and strategic operations professional with over 20 years of experience driving client engagement, cross-functional collaboration, and data-informed decision-making across diverse industries. I specialize in translating customer insights into actionable improvements, managing complex account lifecycles, and aligning internal teams around shared goals. Known for my attention to detail, clear communication, and ability to thrive in fast-paced environments, I bring a service-first mindset and a passion for delivering meaningful results.
Whether leading onboarding programs, optimizing CRM workflows, or supporting product development, I focus on building trust, solving problems, and elevating the customer experience.
Experienced customer success and strategic operations leader with over 20 years of cross-industry experience, including roles in client relationship management, customer insights, and program coordination. Proven track record in managing strategic accounts, leading cross-functional teams, and driving data-informed decision-making to improve customer satisfaction and operational efficiency. Skilled in CRM platforms, onboarding workflows, and performance reporting, with a strong focus on aligning customer goals with internal capabilities.
Known for clear communication, attention to detail, and a collaborative, service-first mindset
Currently enrolled in coursework to complete a bachelor’s degree, with a focus on strengthening strategic, analytical, and client-facing skills. Academic experience complements over 20 years of professional leadership in customer success, program coordination, and cross-functional collaboration.
