Nina Rosario

Organized and adaptable professional returning to the workforce after managing household operations full-time. Skilled in scheduling, budgeting, and conflict resolution, with strong proficiency in administrative tasks, communication, and multitasking.

Front Desk Receptionist - McGovern Automotive Group - Shrewsbury, MA

(2023-09 - 2026-03)

Responsible for greeting customers, answering phone calls, and directing inquiries to the appropriate department. They assist with administrative tasks, schedule appointments, and ensure a welcoming atmosphere for clients.

Front Desk Concierge - Hilton Garden Inn Hotel - Worcester, MA

(2019-08 - 2023-01)

Acts as the primary guest liaison, delivering exceptional service by managing check-ins/check-outs, providing local recommendations, and handling special requests. Maintain high brand standards, resolve guest complaints promptly, and leverage Hilton Honors knowledge to personalize experiences.

• Greeting guests warmly, managing the check-in/check-out process, and providing personalized recommendations for dining, entertainment, and transportation.
• Handling telephone calls, managing, and updating guest reservations, coding electronic keys, and assisting with luggage or other requests.
• Maintaining close communication with other departments (housekeeping, maintenance) to ensure guest needs are met.

Assistant Manager/ Sales Associate - Finish Line - Marlborough, MA

(2013-02 - 2019-01)

An assistant manager of a sneaker store drives sales, trains staff on product knowledge and customer service, manages inventory (stock processing,, pricing, and merchandising), and ensures compliance with company policies. They oversee daily operations, handle customer issues, and act as the store manager during their absence.

• Driving sales targets, managing POS transactions, and opening/closing the store.
• Processing inventory, maintaining stockroom organization, executing merchandising plans, and handling damaged goods.

High school diploma or GED - North High School (2003-08 - 2007-06)