Hospice RN Case Manager - Agape Care Group Hospice - Chesapeake, VA
(2026-04 - 2026-05)
- Reported directly to Director of Operations
- Overseen & directed patient care services to ensure the delivery of high-quality hospice care
- Managed personal patient visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priority
- Triage incoming medical concerns in a timely, compassionate & professional manner
- Led or facilitated Interdisciplinary Group (IDG) meetings on my patients only, including presenting patient updates & reviewing charts, addressing care plans
- Ensured all care delivery met federal, state, and local regulatory standards, as well as company policies & procedures
- Supported performance improvement initiatives, quality assessments & operational efficiencies within my location
Registered Nurse II – Ortho/Trauma/Charge - Riverside Regional Medical Center - Newport News, VA
(2025-04 - 2026-02)
- Supervised & managed nursing unit during day shift to include responsiblities such as overseeing patient care, that included admissions & discharges, created schedules, assigned tasks, & precepted new hires
- Quality assurance: ensured that care is delivered effectively & safely & acted as a liaison between nurses & doctors, and provided guidance to staff as needed
- Problem solving: identified & addressed issues, and provided support to staff
- Educated patients & their families, and provided physical & psychological support
- Compliance: ensured that staff follow policies & procedures, and that the unit is safe & compliant with regulations
- Resource management: monitored supplies & medications, and ordered new ones
- Provided input to nursing supervisors on staff performance
- Responsibly performed competent level of nursing care as demonstrated by the critical thinking model known as the nursing process; carried out the standards of practice (assessment, the diagnosis, outcomes identification, planning, implementation, coordination of care-teaching and health promotion and evaluation) along with the standards of professional performance (ethics, culturally congruent practice, communication, collaboration, leadership, education, evidence-based practice/nursing researc
- Electronic medical record documentation utilizing Epic program
- Managed patient care needs through accurate assessment & analysis of data enabling creation of interdisciplinary care plans that use targeted interventions, critical thinking, judgment, and nursing expertise to achieve patient determined outcomes or evaluate & redesign the plan of care to keep the patient moving toward achieving the patient's desired health status
- Demonstrated the minimum knowledge, skills & abilities to care for the individualized needs of the patient to include physical, psychological, socio-cultural, spiritual & cognitive needs as well as functional abilities including the need for diversified use of such practices
Charge Nurse/ RN – Ortho Surg/Bariatrics - Bon Secours Mercy Health - Portsmouth, VA
(2023-08 - 2024-12)
- Supervised & managed nursing unit during day shift to include responsiblities such as overseeing patient care, that included admissions & discharges, created schedules, assigned tasks, & precepted new hires
- Quality assurance: ensured that care is delivered effectively & safely & acted as a liaison between nurses & doctors, and provided guidance to staff as needed
- Problem solving: identified & addressed issues, and provided support to staff
- Educated patients & their families, and provided physical & psychological support
- Compliance: ensured that staff follow policies & procedures, and that the unit is safe & compliant with regulations
- Resource management: monitored supplies & medications, and ordered new ones
- Provided input to nursing supervisors on staff performance
- Responsibly performed competent level of nursing care as demonstrated by the critical thinking model known as the nursing process; carried out the standards of practice (assessment, the diagnosis, outcomes identification, planning, implementation, coordination of care-teaching and health promotion and evaluation) along with the standards of professional performance (ethics, culturally congruent practice, communication, collaboration, leadership, education, evidence-based practice/nursing researc
- Electronic medical record documentation utilizing Epic program
- Managed patient care needs through accurate assessment & analysis of data enabling creation of interdisciplinary care plans that use targeted interventions, critical thinking, judgment, and nursing expertise to achieve patient determined outcomes or evaluate & redesign the plan of care to keep the patient moving toward achieving the patient's desired health status
- Demonstrated the minimum knowledge, skills & abilities to care for the individualized needs of the patient to include physical, psychological, socio-cultural, spiritual & cognitive needs as well as functional abilities including the need for diversified use of such practices
Registered Nurse/Charge – Orthopedics Surg/Med-Surg - Boca Raton Regional Hospital - Boca Raton, FL
(2018-11 - 2022-04)
- Responsibly perform competent level of nursing care as demonstrated by the critical thinking model known as the nursing process
- Carried out the standards of practice (assessment, the diagnosis, outcomes identification, planning, implementation, coordination of care-teaching and health promotion and evaluation) along with the standards of professional performance (ethics, culturally congruent practice, communication, collaboration, leadership, education, evidence-based practice/nursing research, quality, evaluation, resource utilization, and environmental health).
- Electronic Medical Record documentation utilizing EPIC program
- Managed patient care needs through accurate assessment & analysis of data enabling creation of interdisciplinary care plans that use targeted interventions, critical thinking, judgment, and nursing expertise to achieve patient determined outcomes or evaluate and redesign the plan of care to keep the patient moving toward achieving the patient's desired health status
- Demonstrated the minimum knowledge, skills & abilities to care for the individualized needs of the patient to include physical, psychological, socio-cultural, spiritual and cognitive needs as well as functional abilities including the need for diversified use of such practices
Licensed Review Nurse II – Medicare Precertification Intake - Anthem, Inc. - Virginia Beach, VA
(2017-09 - 2018-09)
- Reviewed claim edits, pre-noted inpatient admissions or, episodic outpatient therapy such as physical therapy that is not associated with a continuum of care, radiology review, or other such review processes that require an understanding of terminology and disease processes and the application of clinical guidelines
- Conducted pre-certification, continued stay review, care coordination, or discharge planning for appropriateness of treatment setting reviews to ensure compliance with applicable criteria, medical policy, and member eligibility, benefits, and contracts.
- Ensured members access to medical necessary, quality healthcare in a cost effective setting according to contract based on Medicare guidelines, Interqual, Milliman
- Consulted with clinical reviewers and/or medical directors to ensure medically appropriate, high quality, cost effective care throughout the medical management process
- Collaborated with providers to assess members' needs for early identification of and proactive planning for discharge planning
- Facilitated member care transition through the healthcare continuum and referred treatment plans/plan of care to clinical reviewers as required and does not issue non-certifications
- Facilitated accreditation by knowing, understanding, correctly interpreting, and accurately applying accrediting and regulatory requirements and standards
- Utilized inpatient and outpatient utilization management experience
- Utilized strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills
- Utilized managed care experience and knowledge of medical management process and ability to interpret and apply member contracts, member benefits, and managed care products.
- Computer skills: MS Word, Outlook, Excel required; COMPASS, InterQual, Milliman, Center for Medicare, PLUTO, utilized computers using multiple screens and web-based programs
Registered Nurse – Orthopedics Surgical/Med-Surg - Sentara Healthcare - Norfolk, VA
(2014-01 - 2018-08)
- Responsibly performed competent level of nursing care as demonstrated by the critical thinking model known as the nursing process
- Carried out the standards of practice (assessment, the diagnosis, outcomes identification, planning, implementation, coordination of care-teaching and health promotion and evaluation) along with the standards of professional performance (ethics, culturally congruent practice, communication, collaboration, leadership, education, evidence-based practice/nursing research, quality, evaluation, resource utilization, and environmental health).
- Managed patient care needs through accurate assessment and analysis of data enabling creation of interdisciplinary care plans that use targeted interventions, critical thinking, judgment, and nursing expertise to achieve patient determined outcomes or evaluate and redesign the plan of care to keep the patient moving toward achieving the patient's desired health status
- Demonstrated the minimum knowledge, skills and abilities to care for the individualized needs of the patient to include physical, psychological, socio-cultural, spiritual and cognitive needs as well as functional abilities including the need for diversified use of such practices
Registered Nurse – Orthopedics Surgical - Riverside Regional Medical Center - Newport News, VA
(2008-08 - 2009-02)
- Worked on the Orthopedic Surgery Unit serving all ages from birth - up
- Observed & assessed patient's clinical condition, recognized, identified & interpreted serious situations and immediately decided action
- Applied knowledge to assess nursing needs, and provided required nursing care
- Administered prescribed oral, subcutaneous, hypodermic, and intramuscular medications, oxygen, IV fluids, blood transfusions, hypodermic injections, immunizations and intravenous feedings
- Maintained records & documented nursing care, intake & output, sanitation of unit, maintained supplies & equipment
- Obtained initial patient history information and history of symptoms & performed first aid for minor burns, cuts, bruises & sprains
- Prepared patients for tests, examinations, surgeries & diagnostic procedures & treatment (i.e. foley cath, blood draws, specimen collection, wound care, etc.)
- Observed & documented temperature, pulse blood pressure, respiration data and effects of medication & managed nasal-pharyngeal and gastric suction & other drainage tubes
- Provided comprehensive nursing care to patients based on the physicians' medical care plan & applied critical thinking on clinical floor & reporting abnormalities
Unit Secretary/Administrative Associate - Sentara Healthcare - Norfolk, VA
(2002-11 - 2004-06)
Worked in the Emergency Department at Sentara Obici Hospital as a Unit Secretary from 09/03-06/04 serving all ages in critical and emergent care. Worked on the ICU/CCU Unit as an Administrative Associate at Sentara Leigh Hospital from 11/02-06/03
- Inputted physicians orders, arranged patient transport & assisted in patient care, obtained vital signs (temperature, blood pressure, respirations)
- Completed daily projects and assignments, maintained electronic medical records
- Performed administrative duties such as answered phones, took messages, filed, faxed, photocopied, distributed mail, composed documents, typing 60 words per minute, compiled & printed daily reports, patient referrals/consults, ordered supplies & maintained equipment
