Passenger Service Agent - Fenix Logistics - JFK Airport, Terminal 7
(2025-09)
- Expert knowledge in verifying international travel documents, including passports, visas, and health requirements.
- Deep understanding of TSA regulations, FAA guidelines, and airport security protocols to ensure safe flight operations.
- I am skilled in managing check-in processes, gate boarding sequences, and baggage handling/tracking.
- Experience with baggage weighing, fee calculation, and handling Property Irregularity Reports (PIR) for lost or damaged luggage.
- The ability to remain calm and professional while resolving issues with upset or angry passengers during delays and cancellations.
- Proficiency in making clear, professional PA announcements and providing precise flight information to diverse travelers.
- Ability to assist passengers from diverse backgrounds with empathy and patience.
- Crisis Management: Quick thinking and problem-solving skills to manage "Irregular Operations" (IROPS) like weather delays or technical grounding.
- Managing long queues, tight boarding windows, and incoming calls simultaneously.
- Fluency in a second language is highly sought after, particularly for international hubs.
- Experience assisting unaccompanied minors (UM), VIPs, and passengers with reduced mobility (PRM).
- The ability to stand for long shifts and lift baggage (often up to 70 lbs).
Customer Service Representative - Wireless Vision - QUEENS, NYC
(2025-06 - 2025-08)
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeting customers by name and displaying respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Responded to telephone inquiries and complaints following standard operating procedures.
Assistant Teacher - Aim High Leadership Three - Queens, NYC
(2024-09 - 2025-05)
- Assisted teachers with lesson plans and classroom activities, while encouraging student participation.
- Developed and maintained consistent, positive relationships with children.
- Lead small group activities and discussions to help promote learning.
- Helped to maintain a positive learning atmosphere in the classroom.
Teacher - Ministry Of Education - Guyana
(2013-02 - 2024-07)
- Share my passion for science, math, literature, and/or history with my students while continuously deepening my knowledge of the subject/s I teach.
- Develop strong, meaningful relationships with students and families that engage and invest them in learning at school and at home.
- Bringing to life an inclusive, inquiry-based curriculum that inspires my students' curiosity, reinforces their joy of learning, and empowers them intellectually and emotionally.
- Analyze student work and assessment data to inform how I teach each day in service of my students' growth and achievement.
- View challenges as an opportunity for creative problem-solving
- Skills: Classroom Instruction, Group Instruction, Curriculum Implementation - 10+ years
