OPERATIONS MANAGER - Travelodge by Wyndham - Enid, Oklahoma
(2022-01)
Manage daily business operations with responsibility for financial administration, bookkeeping, reporting, purchasing, vendors, revenue, and compliance.
- Prepare and maintain financial records, operating reports, expense information, and cash-flow information.
- Perform monthly bookkeeping and assist with preparation and review of financial statements.
- Manage accounts payable, weekly bill distribution, vendor invoices, and payment follow-up.
- Coordinate sales and lodging tax filings and Wyndham franchise revenue reporting.
- Monitor revenue, expenses, operating costs, and financial performance.
- Coordinate vendors, maintenance providers, service companies, and business relationships.
- Maintain accurate records and ensure timely completion of administrative and financial responsibilities.
- Support revenue management and pricing decisions using business and financial information.
- Improved financial reporting accuracy by approximately 15%.
- Reduced operating costs by approximately 10–20%.
- Reduced late payments by approximately 25% through improved billing and payment follow-up.
OWNER / PRESIDENT - Days Inn - Enid, Oklahoma
(2016-01 - 2022-12)
Managed financial and operational activities for a 100+ room hotel generating approximately $1.5 million in annual revenue.
- Oversaw budgeting, cash flow, purchasing, expenses, vendor relationships, and financial performance.
- Reviewed revenue and expense information to identify opportunities for improved profitability.
- Managed pricing, occupancy, revenue-management, and business-development strategies.
- Maintained customer, vendor, and business relationships.
- Managed staff, daily operations, compliance, and administrative functions.
OWNER / PRESIDENT - Holiday Motel - Hugo, Oklahoma
(2001-01 - 2016-12)
Managed complete business operations, financial performance, budgeting, purchasing, staffing, and vendor relationships.
- Monitored revenue, expenses, cash flow, and profitability.
- Implemented cost-control measures that reduced operating expenses by approximately 12%.
- Achieved approximately 8–10% annual revenue growth through operational and pricing strategies.
- Maintained accurate financial and administrative records.
- Managed customer service, compliance, purchasing, and day-to-day business operations.
OWNER / OPERATOR - Dunkin' Donuts - Chicago, Illinois
(1994-01 - 1996-12)
- Managed business operations, customer service, staffing, purchasing, financial activities, and daily administrative responsibilities.
- Oversaw business performance and operational efficiency.
IN-HOUSE LOAN OFFICER - In-House Loan Officer
(1993-01 - 2001-12)
- Managed loan activities from initial customer consultation through processing and closing.
- Evaluated customers' financing needs and assisted with appropriate loan options.
- Collected, reviewed, organized, and maintained borrower financial and loan documentation.
- Prepared and processed loan applications and supporting documentation.
- Communicated with borrowers regarding documentation, application requirements, and loan status.
- Coordinated loan documentation and follow-up with internal and external parties.
- Maintained accurate loan files and ensured documentation was complete and organized.
- Built long-term customer relationships through responsive service and follow-up.
PERSONAL BANKER - Personal Banker
(1990-01 - 1993-12)
- Assisted customers with banking needs, account services, financial products, and transactions.
- Opened and maintained customer accounts while ensuring accurate documentation.
- Reviewed customer information and handled confidential financial records.
- Provided knowledgeable customer service and assisted customers with financial-service needs.
- Followed established banking procedures, internal controls, and compliance requirements.
- Maintained accurate records and supported daily branch operations.
BANK TELLER - Bank Teller
(1987-01 - 1990-12)
- Processed deposits, withdrawals, payments, and other daily banking transactions accurately.
- Balanced cash drawer and maintained transaction accuracy.
- Assisted customers with account questions and routine banking needs.
- Followed bank procedures, internal controls, and security requirements.
- Handled confidential customer and financial information professionally.
BOOKKEEPING & ADMINISTRATIVE SUPPORT - Schieber's Donut & Deli
(2018-01 - 2021-12)
- Provided bookkeeping and administrative support.
- Maintained income and expense records and financial documentation.
- Assisted with accounts payable, cash-flow tracking, vendor records, and administrative functions.
- Maintained accurate and organized business records.
BOOKKEEPING & ADMINISTRATIVE SUPPORT - Quick Mart
(2007-01 - 2010-12)
- Provided bookkeeping and administrative support.
- Maintained income and expense records, accounts payable information, and financial documentation.
- Assisted with cash-flow tracking, vendor transactions, inventory records, and administrative duties.
- Maintained organized and accurate business records.
