Nisrine Assayad

Enthusiastic and reliable professional with hands-on experience in customer support, hospitality, and technical assistance. Skilled at building positive relationships, resolving issues efficiently, and creating welcoming environments for customers and guests. Known for improving satisfaction rates and maintaining smooth daily operations. Strong in hardware troubleshooting, with a growing interest in network systems and client services.

Front Desk Receptionist (Internship) at Robinson Hotel (2023-12 – 2025-03)

• Welcomed guests warmly and handled front desk responsibilities.
• Maintained a clean, organized reception area for both guests and staff.
• Scheduled appointments using booking software, avoiding double bookings.
• Managed data entry and document tasks to support daily office functions.
• Ensured sensitive data was handled with confidentiality.
• Assisted with check-in/check-out, resolving any guest concerns quickly.
• Built positive relationships with coworkers and guests, improving retention.

Technical Support Agent at Webhelp Call Center (2024-01 – 2024-10)

• Provided technical assistance to customers by troubleshooting hardware and software issues.
• Answered inquiries through phone, email, or chat while maintaining a high standard of service.
• Resolved issues efficiently to improve customer satisfaction and reduce downtime.
• Logged all interactions and technical steps taken using company CRM tools.
• Collaborated with team members and escalated complex issues to the appropriate departments.

Assistant at Consultation Agency (2023-02 – 2023-12)

• Assisted with administrative duties such as data entry, document preparation, and client support.
• Maintained organized records and helped streamline office workflow.

Hostess at McDonald's (2021-03 – 2022-01)

• Welcomed guests with a positive attitude and helped ensure smooth front-of-house operations.
• Assisted in maintaining a clean and friendly dining environment.
• Supported the team during busy periods to improve customer experience.

High School Diploma in Physics & Chemistry – Meriem High School (2021-07)