Nlijah Muhammad

My name is Nljah ( Nuh- Lie- Jah ), I am 24 years old, and I bring a passionate, hardworking attitude to every role I undertake. As a proud Capricorn, I am ambitious, disciplined, and dedicated to achieving my goals, whether big or small. I thrive in challenging environments and enjoy looking forward to new opportunities to grow and improve.

With a strong focus on accuracy and efficiency, I excel in data entry tasks, ensuring that information is precise and well-organized. I am also a compassionate and empathetic individual, dedicated to providing exceptional customer service. I take pride in helping others, building rapport, and creating positive experiences for clients and team members alike.

Responsible and reasonable, I approach my work with integrity and a genuine desire to contribute to a team’s success. I am eager to bring my skills, positive attitude, and strong work ethic to a dynamic organization where I can make a meaningful impact.

Data Entry Clerk

• Enter and update patient and product data.

• Review and verify data for completeness and accuracy before submission.

• Use Google Docs and Microsoft Word to prepare reports and documentation.

• Organize and maintain digital files and records on Google Drive and OneDrive.

• Check data for errors and correct as needed to ensure quality and accuracy.

• Support team by completing data entry tasks within deadlines.

Email Outreach Specialist

• Send personalized outreach emails using Gmail, Outlook, or email platforms.

• Research potential contacts and prospects using Google Search and LinkedIn.

• Track email responses and engagement with tools like HubSpot CRM or ZohoCRM.

• Maintain organized contact lists and records on Google Sheets or Microsoft Excel.

• Ensure emails are clear, concise, and free of errors using basic spelling and grammar skills.

• Use basic analytics tools to monitor open rates and response rates.

Customer Service Rep

• Respond to customer inquiries via chat, email, or messaging platforms.

• Provide friendly and helpful support to customers by answering questions and resolving issues.

• Follow company guidelines to ensure customer satisfaction and a positive experience.

• Maintain a professional and patient attitude while helping customers remotely.

• Follow scripts and procedures to handle common questions effectively.

Burlington County Institute of Technology ( BCIT ), Westampton, NJ

• High School Diploma

Mercer County College ( MCCC ), West Windsor, NJ

• Current undergradute ( Associates )