Nmantendi Pierre

Information Technology student with hands-on experience in SQL, MySQL, Excel reporting, database design, and operational troubleshooting. Skilled in analyzing datasets, generating reports, and supporting technical and customer relational workflows in fast-paced environments. Seeking an opportunity as a research analyst.

Queens Borough Equipment Technician - Election Systems & Services - New York, NY

(2023-08)

• Maintains and analyzes ballot and equipment data using Microsoft Excel, including pivot tables and reporting functions.
• Performs system testing, quality assurance checks, and hardware validation for 1500+ machines under strict deployment deadlines.
• Supports county officials and poll workers by communicating technical information in clear, user-friendly language.

Freelance Virtual Assistant - Self-Employed - Atlanta, GA

(2022-06 - 2023-09)

• Managed customer inquiries, order updates, and issue resolution using Shopify, Quickbooks, and Clickup.
• Generated quarterly business reports using Excel and organized fulfillment tracking information for small business operations.
• Coordinated shipping, order tracking, and customer support workflows while maintaining accurate records.

Lead Agent Cargo - Worldwide Flight Services - Atlanta, GA

(2021-05 - 2022-06)

• Coordinated inbound and outbound shipments, verifying necessary documentation, and ensuring compliance with DOT shipping and receiving procedures.
• Prepared and managed sales contracts using Microsoft Word and Excel, ensuring accuracy and adherence to terms during periods of high volume.
• Developed onboarding and process documentation to improve training efficiency for new hires.

Bachelor of Information Technology - Data Analytics Track - Southern New Hampshire University (2027-06)

Bachelor of Art History - Art History with Minors in Psychology and Chemistry - Mercer University, Macon (2021-05)