Customer Support Manager
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An innovative and performance-driven Customer Support Manager and a key member of the leadership team, with extensive experience building customer experiences and continuously improving processes and procedures. Proven ability to identify and understand customersโ needs, create solutions, and deliver value.
โฆ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง / ๐๐๐ฅ๐๐ญ๐ข๐จ๐ง๐ฌ๐ก๐ข๐ฉ ๐๐ฎ๐ข๐ฅ๐๐ข๐ง๐ : Exceptional communication and presentation skills. Influencer with the ability to build robust and mutually beneficial business relationships at all levels.
โฆ ๐๐ซ๐จ๐ฃ๐๐๐ญ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ: Certified Scrum Master, experienced in leading full-lifecycle projects from planning to delivery. Bringing projects in on time and within budget while accomplishing project objectives.
โฆ ๐๐จ๐ง๐ญ๐ข๐ง๐ฎ๐จ๐ฎ๐ฌ ๐๐ฆ๐ฉ๐ซ๐จ๐ฏ๐๐ฆ๐๐ง๐ญ: Experienced in root-cause analysis, data-driven solutions, and process re-engineering.
โฆ ๐๐๐๐๐๐ซ๐ฌ๐ก๐ข๐ฉ: Expensive experience building and developing high-performing, customer support teams.
โฆ ๐๐ข๐ฌ๐ฌ๐ข๐จ๐ง ๐๐ซ๐ข๐ฏ๐๐ง: Passion for creating vision, setting course, and aligning people, processes, technology, and relationships to deliver operational excellence and customer success.
โฆ ๐๐ซ๐ฎ๐ฌ๐ญ๐๐ ๐๐๐ซ๐ญ๐ง๐๐ซ: Interacting with key stakeholders, including senior leadership, ensuring alignment, and providing strategic advisement on process improvements, customer intelligence, and business strategies.
โฆ ๐๐๐๐ก๐ง๐ข๐๐๐ฅ ๐๐ค๐ข๐ฅ๐ฅ๐ฌ / ๐๐ซ๐๐ข๐ง๐ข๐ง๐ : Microsoft Office, Jira, General Assembly, Front End Web Development class focusing on HTML, CSS, JS, and Jquery.
๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐
โ Customer Support Leadership
โ Client Relationships / Success
โ Process Design / Improvements
โ Team Building / Development
โ Project Management
โ Customer Insights / Intelligence
โ Customer Retention / Loyalty
โ Performance Management / KPIs
โ Complex Problem Resolution
โ Operational Efficiencies
โ Metrics / Data-Driven Decisions
โ Documentation / Reporting
โ Escalated Issue Management
โ Strategic Planning / Roadmaps
โ Workflow Process Development
โ Cross-Functional Collaboration
โ Best Practices
โ Hiring / TrainingAn
