Security Manager & Manager on Duty at The Squire at Grand Canyon, A Holiday Inn Resort (2024-07 – Present)
- Oversee resort operations as Manager on Duty, leading up to 40 employees and working with Housekeeping, Front Desk, Engineering, and Food & Beverage to address guest needs and keep service quality aligned with Holiday Inn brand standards.
- Built the resort’s security program from the ground up as its first dedicated security professional, writing policies and response procedures that meet IHG and Delaware North requirements.
- Put loss prevention policies in place for more than $50,000 in grocery and merchandise, giving resort staff clear procedures to follow when protecting inventory and addressing potential losses.
- Manage safety, security, and incident response across the property, developing emergency procedures and crisis scenarios to prepare for situations that could affect guests, employees, or resort operations.
- Review recent incidents with department leaders during monthly Safety Committee meetings, identify recurring safety concerns, and work together on corrective actions to address risks across the property.
- Investigate incidents involving guests and employees and document findings. Work with Human Resources on interviews, employee relations issues, and enforcing resort policies fairly and consistently.
- Developed relationships with local law enforcement and Fire Rescue departments so the resort has established contacts when security incidents or emergencies require assistance from outside the property.
Correctional Officer & Institutional Investigator at Florida Department of Corrections (2022-06 – 2024-07)
- Served as the institution’s Primary Disciplinary Investigator, handling disciplinary investigations and writing confidential reports that explained what happened and documented the findings and circumstances of each case.
- Supervised up to 160 inmates across custody levels, completing counts, searches, and inspections. Responded to emergencies with the special operations rapid response team and used crisis intervention practices to restore order.
Correctional Officer at Texas Department of Criminal Justice (2020-11 – 2022-05)
- Protected inmates, staff, and facility operations with counts, inspections, and contraband controls, using crisis intervention during emergencies and confidential reports to document incidents and policy enforcement.
Assistant Manager at BurgerFi (2019-08 – 2020-10)
- Directed daily restaurant service and staff performance, creating coverage schedules and contributing to hiring, onboarding, training, and performance management to prepare employees for shift responsibilities.
- Maintained accountability for cash handling, deposits, inventory, and ordering while resolving guest and employee concerns and working with leadership to refine restaurant operating procedures.
General Manager at Pie in the Sky Pizza Company (Blaze Pizza & Umai Savory Dogs) (2018-07 – 2019-04)
- Led the launch of Umai Savory Dogs and managed daily operations at two franchise locations, working alongside front-of-house and kitchen teams to keep service running smoothly.
- Managed budgets and operating expenses at both locations, overseeing purchasing and inventory while handling employee schedules and training to keep the restaurants staffed and ready for service.
Food & Beverage Supervisor at Wyndham Destinations (2017-07 – 2018-07)
- Led front-of-house and back-of-house teams across restaurants, bars, coffee shops, and retail locations, overseeing daily service and helping employees meet the company’s operating and guest service standards.
- Selected for the company’s Internal Audit Team, helping check that operations met company standards. Also assisted with purchasing and inventory control across food and beverage and retail locations.
Cashier to Food & Beverage Coordinator at Walt Disney Company (2013-10 – 2017-07)
- Advanced from Cashier to Trainer, Money Handler, and Food & Beverage Coordinator, taking on responsibility for developing and coordinating teams of up to 50 Cast Members.
- Administered cash operations of up to $20,000 daily while coordinating food and beverage activity, combining financial accountability with leadership assistance in a high-volume guest environment.
- Served an international guest base and provided conversational Spanish and Portuguese translation assistance, helping visitors communicate their needs during food and beverage service interactions.
Private at Private | Texas Army State Guard (2021-07 – 2022-05)
Server & Team Lead at Various Restaurants (2011-06 – 2013-09)
