Noel Lao
Ready Mix Driver/Batchman
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About
Willing to relocate: Anywhere
Experience
Ready Mix Driver/Batchman - Preferred Materials - Lakeland, FL
(2023-03)
Primary responsibility is to drive concrete mixer to work sites and discharge loads
- Safely drive truck to and from destination applying knowledge of DOT driving regulations and area roads
- Check loads to ensure product is being hauled in an appropriate and safe manner to adjust to desired level
- Estimated slump of concrete
- Verify directions with plant personnel before leaving the plant to ensure delivery to the correct customer and job site on a timely manner
- BPO certified
- ACI certified
- Loader certified
- have worked in QC and have the general knowledge and understanding of how the mixes operate.
- can a operate plant from beginning to end of the shift, with the knowledge of how a concrete plant runs.
- Plant manager duties such as: dispatching drivers to the proper location, managed drivers and their time
Customer Service Representative - The Home Depot - Winter Haven, FL
(2022-07 - 2023-03)
Uber Partner Driver - Uber Partner Driver - Lakeland
(2021-04 - 2022-06)
- Delivered customers order that were placed via online.
- Ensure that the orders were correct and on time.
- Provided excellent customer service
Customer Service Representative/ Mentor - DS Services - Lakeland, FL
(2019-05 - 2021-03)
- Assist customers with their billing, with their deliveries.
- Provide excellent customer service with proactively listening.
- Handle their issues as best as we can to resolve it on the first call.
- Involved in mentoring and assist with the new hires
- Mentored and assisted with the leadership team to ensure that the new agents were well prepared for the floor.
Retention Specialist/Technical Support - The Results Companies - Winter Haven, FL
(2017-11 - 2019-05)
Assist customers with closing out accounts, trying to keep the customers from closing their accounts, assist them with anything technical that they had on their accounts.
- Assist customers with their plans
- Cancel accounts
- Explain billing
- Assisted with troubleshooting their devices and assisted them with getting it fixed.
- Took payments and set up new service for them
Collections Representative - GC Services - Lakeland, FL
(2016-10 - 2017-10)
- Assist customers with their financial situations
- Help save them money and time with their bills
- assist customer with finding ways to provide a credit on their accounts
- Assist them with their needs, such as setting up payment arrangements and lowering their bills
- Outbound calls to get payments for their debt
Customer Service Associate - Winn Dixie - Lakeland, FL
(2016-04 - 2016-10)
- Assisted with unloading products from the truck and putting it on the shelf for customers
- Helped out in the front with collecting shopping carts and help the cashiers with bagging customers items
- Ensured that everything was neat before the store closed so customers and staff can have excellent service the next day
- run the cash register when needed
Education
Diploma - Tenoroc High School (2022-01 - 2022-02)
