AS400 Computer Operator - Pacific Sunwear - Anaheim California
(2021-12 - 2026-04)
Remote position
- Responsible for monitoring and operating IBM iSeries computer systems.
- Ensure batch jobs, backups and system process runs smoothly.
- Create and document tickets, troubleshooting and escalation. This includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents, closure incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress.
- Troubleshoots system errors and performs company procedure steps for resolution.
- Maintaining accurate logs of daily operations, system errors and job runs.
AS400 Computer Operator - Software Information Systems/ Technicolor - Camarillo California
(2016-04 - 2021-08)
Remote position
- Responsible for monitoring and operating IBM iSeries computer systems.
- Field user communication, create and document tickets, troubleshoot and escalation.
- Resolution, recovery and closure incidents.
- Complete other non-ticket creation duties assigned.
- Respond to error messages and resolve underlying issues.
- Process Month End Close
Collection and Fraud Prevention Specialists - Macy's Credit and Customer Service - Mason Ohio
(2013-11 - 2016-03)
- Manage communication with all customers to ensure payments and evaluate all expired accounts and maintain accurate records.
- Pinpoint fraudulent activities on transactions done with the company to prevent losses.
AS400 Computer Operator/ Helpdesk Support - Technicolor - Camarillo California
(2006-11 - 2010-01)
- Field incoming help requests from end users experiencing problems with hardware, software, networking and other computer related technologies via telephone, email or in person in courteous timely manner.
- Prioritized and scheduled problem resolution. Escalate problems when required to the appropriate experienced technicians and ensure timely solutions through regular follow up until its resolved.
- Prepared all electronic media for scheduled backup procedures. Ran backups and recovery procedures.
- Enabled user profiles and completed all shift log entries in a timely manner for the next shift.
AS400 Senior Computer Operator - Gate Petroleum Company - Jacksonville Florida
(1994-10 - 2004-05)
- Monitored and interfaced with all computer operator consoles, responding to messages.
- Controlled jobs and printer output.
- Ran backups and recovery procedures.
- Provided accurate timely distribution of all printed checks, labels and reports.
- Performed recovery and restore procedures when required.
