Noelia Flores Arias

My role is to provide excellent customer service, while assessing customers' needs. Manage customer returns, exchanges, and special orders, which have to be audited weekly. I train, guide, and support service desk associates, and fill in for the Department Supervisor when they're not at the desk or are off duty.

Service Desk Lead - The Home Depot - Fremont

(2023-08)

• My role is to provide excellent customer service, while assessing customers' needs.
• Manage customer returns, exchanges, and special orders, which have to be audited weekly.
• I train, guide, and support service desk associates, and fill in for the Department Supervisor when they're not at the desk or are off duty.
• Resolving high-stress or complex customer issues is crucial when standard associates cannot clear them.
• Assign daily tasks, including side tasks, to service desk associates during slow hours, and keeping the desk clean.

Sales Associate/Cashier - TJ Maxx - CA, Fremont

(2020-01 - 2023-05)

• Assisted customers on the sales floor with their needs.
• Also delivered a fast, friendly checkout experience while driving store loyalty programs such as the TJX Rewards Credit Card Promotion.
• Processed customer returns and exchanges according to store policy, while verifying all merchandise and receipts.
• Sorted returned or abandoned merchandise and returned items to their proper departments on the sales floor during slower periods.
• Processed cash, credit, debit, and gift card transactions accurately using the POS system.
• Resolving escalated customer issues when necessary

Crew Member - Round Table Pizza - CA, Fremont

(2019-04 - 2019-12)

• Assisted in food preparation and ensured timely service.
• Maintained a clean, organized kitchen to ensure a safe work environment for all crew members.
• Handled calls and online orders, including DoorDash and Uber Eats.
• Worked with the crew members to work efficiently and manage high-volume orders during larger events.

Sociology - California State University, East Bay (2027-05)

Sociology - Ohlone College (2024-06)