Noelle Monette

I have over 15 years of experience in customer service. I am interested in affiliating with a progressive organization that offers a continuous challenge and growth opportunity based on performance and productivity. I interact effectively with teams and all levels of management, staff, and security.

Capable to meet and exceed goals with minimal supervision, proficient in problem solving techniques and communication skills. Effective time management with teams and on individual tasks with limited supervision. I am a creative, hardworking individual who is dependable and responsible.

Nail Technician - The Original Belles Salon

(2013-12)

• Maintained a clean and sanitary work environment at all times.
• Aimed to provide clients with the best customer service possible.
• Utilized advanced technical skills to achieve beautiful manicures and pedicures.
• Apply, shape and paint gel nails whilst minimizing damage to the nail bed.
• Conduct client consultations and follow specific requests.
• Advise customers on appropriate treatments according to their budget and nail condition.
• Stayed up to date with current trends, promoted new products and services, and maintained various tools and equipment.
• Adhere to hygiene standards and company policy at all times.
• Built a clientele consisting of 90% return clients.

Customer Service Representative- CSR - Internal Revenue Service

(2017-10 - 2018-06)

Series: 0962 Pay Plan: GS Grade: 05

• As a CSR I am proficient on all systems, written information and guidelines including IDRS, CIS, AIMS, SETR, IRM's and the DRG.
• I specialize in working Form 94X series.
• I navigate through multiple programs and sites such as AMS, SERP, and www.IRS.gov to educate and assist internal and external customers.
• Utilize mandated IAT tools to abate penalties and RCA.
• Work independently on CIS, working 941x, DUPF, BDUP, PHZ1.
• I use all required media such as Outlook, team, e-Fax and phones to communicate effectively.

Diploma - Layton High School, Utah (1999-05)