Administrative Clerk at Health Advocate (2012-01 – 2019-12)
- Responsible for the Call Center Metrix Report
- Data Entry for various reports
- Handled private HIPPA information
- Handled voicemails
- Scanned, uploaded, and delivered mail
- Responsible for package shipment tracking labels
- Responsible for all incoming and outgoing mail
- Created case documents for clients
- Made sure emails were sent to correct department
- Restocked kitchen and office supplies
- Responsible for ordering kitchen and office supplies
Customer Service Representative at Health Advocate
- In charge of the MyConsult Program
- Requested, reviewed, organized, and shipped HIPPA documents
- Followed up with clients, healthcare providers, and insurance companies in a timely manner
- Answered incoming phone calls and directed to correct department
- Collected medical records for clients
- Assisted clients in scheduling appointments
- Collected medical history to verify health was up to date
- Researched medical facilities and confirmed availability
