Nolwazi Shange

Results-driven customer service and sales professional with extensive experience in call centre campaigns, client communication, sales, and team leadership. Skilled in negotiation, problem-solving, and delivering high-quality customer experiences. Proven ability to meet performance targets, support teams, and maintain strong customer relationships in fast-paced environments.

Team Leader – Local Campaign (DSTV) at Huntswood (2025-08 – 2026-02)

• Led and supported a team of call centre agents.
• Monitored KPIs and service performance.
• Provided coaching and daily performance feedback.
• Assisted with escalations and ensured quality service delivery.

Customer Service Representative at Procera Group (2025-02 – 2025-07)

• Managed inbound calls from UK clients.
• Assisted with payment arrangements and account queries.
• Resolved disputes while maintaining strong service standards.

Sales Representative at The Unlimited (2024-06 – 2025-01)

• Promoted insurance products through direct engagement.
• Built strong client relationships and achieved sales targets.
• Demonstrated strong persuasion and communication skills.

Customer Service Representative at Ignition Group (2023-12 – 2024-05)

• Assisted customers with product support and service queries.
• Delivered excellent customer service experiences.

Customer Service Representative at CCI SA (2016-11 – 2020-01)

• Supported UK clients through effective communication.
• Resolved customer issues promptly and professionally.

Internal Auditor at Mr Price Logistics (2015-03 – 2016-01)

• Conducted stock and cash audits to ensure compliance with company policies.
• Performed inventory counts and reconciled stock discrepancies.
• Prepared audit reports and recommended process improvements.
• Verified operational records and maintained confidentiality.

Bachelor of Education – University of KwaZulu-Natal (2023)

Grade 12 (Matric) – KwaSanti Secondary School (2014)