Nombuso Connie Sithole

I'm dedicated, Detailed oriented administrator with experience on Inspection and with experience in Inspections, Unemployment Fund, Compensation Fund and PES services. I have international experience in Customer Services on Health Insurance and Medical Services Benefit administration and also Payroll Evaluation. All these includes Tax Checking and ensuring Compliance. I'm a Labour Law expert I deal with case management, enforcement. I monitor, evaluate to ensure consistent compliance.

IES Administrative Clerk - National Department Of Employment of Labour - SA, Gauteng, Johannesburg

(2021-08)

• Helpdesk assistance on All BCEA, OHSA, COIDA and UIFA cases
• Consolidate cases from the system DipheTogo to the Excel Spreadsheet
• Assist with All general queries and IES Cases
• Administering Inspection and Enforcement services documents
• Conduct Advocacy session for IES, UIF, COIDA, OHSA and EEA
• Attend to Client Services on All Enquiries and direct them to the correct CSO
• Create and Collate Register for the Inspectors'
• Do daily, Weekly and Monthly Reports for the Team leaders and Inspectors
• Do Advocacy Session for All employers on BCEA, OHSA, COIDA, PES and EEA
• Consolidate and Verify all 11 Inspector's registers
• Report on all monthly bases on the Data Captured
• Check for Quality Work and rectify all errors made
• Assist with UI compilation of reports
• Assist with UI Filing and Queue Marshalling
• Assist with Compensation Fund Inquiries and awareness
• Assist with Clients Case Enquiries for BCEA and UIF
• Assist with OHSA Notification of Construction Verification and Stamping
• Assist with MSS BAS Compilation of Funds Requests for Office
• Assist with Case Referral for both COIDA and UIFA
• Assisting with understanding of Compensation and how it gets funded
• Assist Employers with registration of UI and Compensation
• Assist with UI Claim processing and VO collated and scanned documents
• Coordinate communications between various departments to schedule meetings

Presiding Officer - Independent Electoral Commission - SA Gauteng, Kempton Park Birch Acres Primary School

(2026-06 - 2026-08)

• Assist with inspection of voters' roll
• Assist with address harvesting
• Assist with registration of voters
• Operate a scanner
• Accurate completion of registration forms
• Submit reports to local IEC office
• Safeguard IEC material
• Responsible for all administrative activities
• Scan attendance for all staff at the station
• Ensure correct documentation for all staff
• Manage the station professionally on behalf of IEC

Affordability Care Acts Compliance Practitioner - Prime Pay - US, Pennsylvania

(2025-03 - 2026-07)

• Maintain and qualifying health coverage for Employees
• Check the mandates of large employers to offer affordable plans according to their categories
• Provide essential health benefits without denying coverage for pre-existing conditions
• Check Individual Responsibilities Maintain Coverage
• Check all compliances with state/ federal guidelines to hold minimum essential health coverages
• Check and Report on all Income Changes
• Update the HealthCare.gov marketplace regarding household size or income shifts to keep premium taxes
• Assist with file required by IRS forms (such as Form 8962) to reconcile advance premium tax credits
• Assist with submission for annual tax returns
• Assist Employers on Shared Responsibility (Applicable to 50+ Full-Time Employees)
• Offer Minimum Essential Coverages
• Provide viable, affordable health insurance options to full-time staff and staff working certain hours
• Check if the employees meet the Affordability Thresholds
• Ensure employee premium contributions for the lowest-cost self-only plan do not exceed
• Check the percentages of household/wages as per IRS Information Reporting
• File annual information returns (Forms 1094-C and 1095-C) detailing the coverage offered to employees

Customer Succeed Specialist - Prime Pay - United States of America, Pennsylvania

(2024-01 - 2025-03)

• Assist the employees on their Essential Health Benefits (EHBs)
• Assist on more Medical Services Includes standard categories like emergency services, maternity care, prescription drugs, and mental health care
• Assist on checking their Balances and Medical Options
• Eliminate Pre-existing Condition Exclusions on their Medicare
• Prohibit denying coverage or charging higher rates based on medical history
• Remove Lifetime/Annual Caps and cease enforcing lifetime or annual dollar limits on essential health benefits
• Check and Identify the errors on the claims receipts
• Send the claims to the Claim Processors
• Check if the claims have been processed for reimbursement
• Assisting with the Medicare descriptions and Balances

Personal Assistant to Chief Director, Project/ Programme Administrator - Western Cape Government: Department of Transport and Public Works - South Africa, Western Cape, Cape Town

(2020-02 - 2021-08)

• Handling Calendar of the Chief Director
• Attending to and Capturing Minutes of the Meeting
• Assist with Proof Reading documents of the Chief Director
• Administering and Filing (Technical and project Programme) all Infrastructure Document
• Handling and Capture CD's S&T's and BAS Claims to be submitted to the HOD
• Resolved service user requests within target time frames
• Performed recovery operations to restore systems and infrastructure failures
• Entered comments to control system operation, verify functionality and detect errors
• Capture Payment of Contractors in BAS System and eWorks
• Allocate and link contractors, suppliers to the MYContent system
• Participate in in-person meetings with customers to assess and diagnose hardware problems

Project Support Admin - Provincial Department of Transport and Public Work - Cape Town, South Africa

(2019-12 - 2020-01)

• Addressed and resolved SLA issues promptly using an MYContent system
• Provided clear and concise step-by-step technical support to guide clients
• Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues
• Resolved service user requests within target time frames
• Performed recovery operations to restore systems and infrastructure following failures
• Entered comments to control system operation, verify functionality and detect errors
• Capture Payment of Contractors in BAS System and eWorks
• Allocate and link contractors, suppliers to the MYContent system
• Participate in in-person meetings with customers to assess and diagnose hardware problems

Customer Service Administrator / HR Officer / Data Capture - Metrofile Records Management (Pty)Ltd - South Africa, Western Cape, Cape Town

(2016-08 - 2019-11)

• Managed all client inquires through resolution to enhance customer satisfaction ratings
• Created order management system for personnel to improve client experience and boost sales efficiency
• Analyses and utilized recurring issues faced by customer care representatives to create and update training manuals
• Oversaw warranty counselling process to manage expense controls
• Developed, implemented and monitored customer service plans to maximize customer satisfaction
• Prevented key account losses by researching discrepancies
• Improved productivity by providing CSR performance feedback
• Diminished financial discrepancies by managing deposits and credit card transactions
• Evaluated CRM reports regularly, actioning improvements to achieve impressive results
• Managed department expenses to stay within allocated budget

BCOM Honours Law: LLB - Commercial Law - Regenesys Institution (2025 - 2028)

Advanced Diploma in Management - Economics Management Sciences Faculty - Western Cape University (2020-01 - 2023-12)

Project Management - Management Competency - KLM Empowered Institution (2016-01 - 2017-06)

Supply Chain and Logistics Management - Commercial Law - Witwatersrand University (2014-02 - 2015-12)