IES Administrative Clerk - National Department Of Employment of Labour - SA, Gauteng, Johannesburg
(2021-08)
- Helpdesk assistance on All BCEA, OHSA, COIDA and UIFA cases
- Consolidate cases from the system DipheTogo to the Excel Spreadsheet
- Assist with All general queries and IES Cases
- Administering Inspection and Enforcement services documents
- Conduct Advocacy session for IES, UIF, COIDA, OHSA and EEA
- Attend to Client Services on All Enquiries and direct them to the correct CSO
- Create and Collate Register for the Inspectors'
- Do daily, Weekly and Monthly Reports for the Team leaders and Inspectors
- Do Advocacy Session for All employers on BCEA, OHSA, COIDA, PES and EEA
- Consolidate and Verify all 11 Inspector's registers
- Report on all monthly bases on the Data Captured
- Check for Quality Work and rectify all errors made
- Assist with UI compilation of reports
- Assist with UI Filing and Queue Marshalling
- Assist with Compensation Fund Inquiries and awareness
- Assist with Clients Case Enquiries for BCEA and UIF
- Assist with OHSA Notification of Construction Verification and Stamping
- Assist with MSS BAS Compilation of Funds Requests for Office
- Assist with Case Referral for both COIDA and UIFA
- Assisting with understanding of Compensation and how it gets funded
- Assist Employers with registration of UI and Compensation
- Assist with UI Claim processing and VO collated and scanned documents
- Coordinate communications between various departments to schedule meetings
Presiding Officer - Independent Electoral Commission - SA Gauteng, Kempton Park Birch Acres Primary School
(2026-06 - 2026-08)
- Assist with inspection of voters' roll
- Assist with address harvesting
- Assist with registration of voters
- Operate a scanner
- Accurate completion of registration forms
- Submit reports to local IEC office
- Safeguard IEC material
- Responsible for all administrative activities
- Scan attendance for all staff at the station
- Ensure correct documentation for all staff
- Manage the station professionally on behalf of IEC
Affordability Care Acts Compliance Practitioner - Prime Pay - US, Pennsylvania
(2025-03 - 2026-07)
- Maintain and qualifying health coverage for Employees
- Check the mandates of large employers to offer affordable plans according to their categories
- Provide essential health benefits without denying coverage for pre-existing conditions
- Check Individual Responsibilities Maintain Coverage
- Check all compliances with state/ federal guidelines to hold minimum essential health coverages
- Check and Report on all Income Changes
- Update the HealthCare.gov marketplace regarding household size or income shifts to keep premium taxes
- Assist with file required by IRS forms (such as Form 8962) to reconcile advance premium tax credits
- Assist with submission for annual tax returns
- Assist Employers on Shared Responsibility (Applicable to 50+ Full-Time Employees)
- Offer Minimum Essential Coverages
- Provide viable, affordable health insurance options to full-time staff and staff working certain hours
- Check if the employees meet the Affordability Thresholds
- Ensure employee premium contributions for the lowest-cost self-only plan do not exceed
- Check the percentages of household/wages as per IRS Information Reporting
- File annual information returns (Forms 1094-C and 1095-C) detailing the coverage offered to employees
Customer Succeed Specialist - Prime Pay - United States of America, Pennsylvania
(2024-01 - 2025-03)
- Assist the employees on their Essential Health Benefits (EHBs)
- Assist on more Medical Services Includes standard categories like emergency services, maternity care, prescription drugs, and mental health care
- Assist on checking their Balances and Medical Options
- Eliminate Pre-existing Condition Exclusions on their Medicare
- Prohibit denying coverage or charging higher rates based on medical history
- Remove Lifetime/Annual Caps and cease enforcing lifetime or annual dollar limits on essential health benefits
- Check and Identify the errors on the claims receipts
- Send the claims to the Claim Processors
- Check if the claims have been processed for reimbursement
- Assisting with the Medicare descriptions and Balances
Personal Assistant to Chief Director, Project/ Programme Administrator - Western Cape Government: Department of Transport and Public Works - South Africa, Western Cape, Cape Town
(2020-02 - 2021-08)
- Handling Calendar of the Chief Director
- Attending to and Capturing Minutes of the Meeting
- Assist with Proof Reading documents of the Chief Director
- Administering and Filing (Technical and project Programme) all Infrastructure Document
- Handling and Capture CD's S&T's and BAS Claims to be submitted to the HOD
- Resolved service user requests within target time frames
- Performed recovery operations to restore systems and infrastructure failures
- Entered comments to control system operation, verify functionality and detect errors
- Capture Payment of Contractors in BAS System and eWorks
- Allocate and link contractors, suppliers to the MYContent system
- Participate in in-person meetings with customers to assess and diagnose hardware problems
Project Support Admin - Provincial Department of Transport and Public Work - Cape Town, South Africa
(2019-12 - 2020-01)
- Addressed and resolved SLA issues promptly using an MYContent system
- Provided clear and concise step-by-step technical support to guide clients
- Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues
- Resolved service user requests within target time frames
- Performed recovery operations to restore systems and infrastructure following failures
- Entered comments to control system operation, verify functionality and detect errors
- Capture Payment of Contractors in BAS System and eWorks
- Allocate and link contractors, suppliers to the MYContent system
- Participate in in-person meetings with customers to assess and diagnose hardware problems
Customer Service Administrator / HR Officer / Data Capture - Metrofile Records Management (Pty)Ltd - South Africa, Western Cape, Cape Town
(2016-08 - 2019-11)
- Managed all client inquires through resolution to enhance customer satisfaction ratings
- Created order management system for personnel to improve client experience and boost sales efficiency
- Analyses and utilized recurring issues faced by customer care representatives to create and update training manuals
- Oversaw warranty counselling process to manage expense controls
- Developed, implemented and monitored customer service plans to maximize customer satisfaction
- Prevented key account losses by researching discrepancies
- Improved productivity by providing CSR performance feedback
- Diminished financial discrepancies by managing deposits and credit card transactions
- Evaluated CRM reports regularly, actioning improvements to achieve impressive results
- Managed department expenses to stay within allocated budget
