Nomvuyo Mgabadeli

Universal Banker at Standard Bank (2019-06 – Present)

Work to deliver highest level of client service possible.
Effectively manage client queries
Perform risk assessments.
Process credit applications according to best practices and motivate them accordingly
Adhere to bank policies and facilitate safe and protected transactions
Acquire new business through NBA and referrals
Migrate clients to digital platforms
Identifying cross sell opportunities
Banking client holistically according to their needs.
Evaluated client financial positions and identified most appropriate banking products.
Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
Opened, closed, and updated accounts for customers.
Educated customers on features and benefits of banking products and services.
Processed customer applications and approved loans in accordance with bank policy.
Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.

Customer Consultant at Standard Bank (2017-01 – 2018-01)

Worked to deliver highest level of client service possible.
Effectively managed client profiles
Balanced in-house account
Daily balanced working stock
Adhered to bank policies and facilitated safe and protected transactions
Traced funds
Issued cards and cheque books
Provided sales leads identified.
Responded proactively and positively to rapid change.
Followed up with customers about resolved issues to maintain high standards of customer service.
Trained staff on operating procedures and company services.
Investigated and resolved customer inquiries and complaints quickly.

Bank Teller at Standard Bank (2015-01 – 2017-06)

Dedicated team member of Tellers team
Handled change transactions.
Provided sales leads to consultants.
Handled cash transactions.
Identified cross sell opportunities and bulk leads.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Processed customer transactions promptly, minimizing wait times.

Support Consultant Small Business at ABSA (2010-01 – 2010-10)

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