Nontokozo Karabo

Dedicated and customer focused restaurant/banquet server with 5 plus years of experience delivering exceptional service in fast paced dining environments. A dept at anticipating guest needs, ensuring a seamless dining experience, and maintaining high standards of cleanliness and organization. Skilled in taking orders, serving food and beverage, handling guest requests and collaborating effectively with the kitchen and event staff.

Known for a friendly demeanor, strong multitasking abilities,and a keen attention to details, with a commitment to exceeding guest expectations and enhancing overall satisfaction.

Banquet server - Kravits center for the performing art

(2024-01)

• Prepare banquet areas by arranging tables ,chairs, linen and decorations according to the event specifications
• Greet the guest upon arrival, assist them in finding their seats, and provide menus and information about the event
• Take food and beverage orders accurately,relay them to the kitchen and bar staff, and serve items promptly while ensuring guest satisfaction
• Address guest inquiries, accommodate special request, and monitor dining experiences to ensure satisfaction
• Collaborate with events planners,kitchen staff, and other servers to ensure smooth event execution and address any issues that may arise
• Event concludes, break down the event area and reset for the next even

Restaurant server - The Country club at Ibis

(2021-10 - 2023-12)

• Gather all breakfast menus and put them out for service
• Seat down members for breakfast and present the menus to them
• Offer members water, coffee or juices
• Answer all question about the menu/ dietaries and allergies
• Serve the drinks while taking an order and place it to the computer and send it to the kitchen
• Serve the food while ensuring members satisfactions
• Continue topping their drinks up
• Clear tables as they finish
• Wish them a fond farewell

Restaurant Server - Fenway Golf Club

(2021-05 - 2021-10)

• Delivering exceptional, friendly and fast service
• Answering questions about the menu
• Accurately record orders and partner with a team member to serve food and beverages
• Anticipate and address the members needs
• Manage the closing duties including restocking and cleaning the restaurant

Banquet Server - The Country Club at Ibis

(2020-10 - 2021-05)

• Set up tables, chairs, linen and serving pieces according to the event specifications
• Prepare buffet station ensuring they are well stocked and organized
• Assist bar with setting up and maintaining bar areas
• Welcome guest in by showing them the assigned tables
• Take food and beverages from the guest/ dietaries and allergies and communicate them to the kitchen
• Serve food and beverages to guest in a prompt and efficient manner
• Maintaining the tables by clearing dishes and glassware between courses
• Providing excellent service by interacting with members and answering their questions and meeting their needs

Restaurant Server - Wildcats Cliff Country Club

(2020-05 - 2020-10)

• Greeting and seating members within 10 seconds
• Welcoming members to their tables and introduce ourselves
• Presenting the specials food and drinks of the day
• Take the drink orders while answering all the questions about the menu
• Take the food order and put them in a POS
• Serve the food to the table start with ladies first
• Maintaining the table by clearing dishes and glassware
• Present the dessert menu to the table while offering coffee or after dinner drinks
• Serve the dessert and coffee and drop the check while wishing them a fond farewell

National Diploma - Hospitality Management - Tshwane University of Technology (2011-01 - 2013-12)