Operations Controller - Korman Residential Properties - Haverford, PA
(2011-06)
- Coordinate due diligence materials and financial information for brokers and prospective purchasers to support property marketing efforts, offer memorandums, and disposition transactions.
- Manage all aspects of the company's property disposition process, including coordinating internal stakeholders, organizing transaction documentation, facilitating due diligence requests, and supporting successful asset sales.
- Analyze operational processes and identify opportunities to improve efficiency, reduce costs, and increase revenue; developed and presented 11 cost-saving initiatives to the CFO during the first year as Operations Controller, generating approximately $400,000 in annual savings.
- Handle payroll administration for approximately 220 employees, ensuring accurate processing, compliance with federal and state regulations, and timely reporting.
- Manage employee benefits administration, including annual open enrollment, employee communications, vendor coordination, and ongoing benefits support.
- Coordinate preparation and issuance of annual W-2 and 1099 reporting, ensuring accurate tax documentation and timely submission to external tax advisors and regulatory agencies.
Regional and Property Manager - Korman Residential Properties - Trevose, PA
(2004-05 - 2011-06)
Directed all operations for multiple 700-unit luxury garden apartment communities, leading a team of 90 full-time and 14 part-time employees across leasing, maintenance, resident services, and administration.
- Developed and managed an annual operating budget exceeding $7 million, including oversight of approximately $700,000 in capital improvement projects and property reinvestment initiatives.
- Prepared and presented monthly financial performance reports and variance analyses to executive leadership and the CFO, providing recommendations to improve profitability and control expenses.
- Consistently exceeded annual Net Operating Income (NOI) targets by a minimum of 4% through strategic revenue management, occupancy optimization, expense control, and operational efficiencies.
- Oversaw all aspects of property operations, including leasing performance, resident retention, maintenance operations, vendor management, contract negotiations, risk management, and regulatory compliance.
- Led capital improvement and property enhancement projects designed to increase resident satisfaction, preserve asset value, and strengthen market competitiveness.
Assistant Manager - Korman Residential Properties - Bensalem, PA
(2002-07 - 2004-05)
- Administered resident onboarding and lease administration using MRI Property Management Software, ensuring accurate account setup, record maintenance, and compliance with company policies and notice requirements.
- Managed billing and collection activities for rent and utility charges, including oversight of more than 50 furnished suites, while maintaining high collection rates and resident satisfaction.
- Prepared security deposit reconciliations and statements, coordinated refund processing, and managed accounts payable functions to ensure timely and accurate financial transactions.
- Coordinated lease renewal activities, working closely with residents to maximize retention and maintain occupancy goals.
- Supported daily property operations, assuming full responsibility for the community in the absence of the Property Manager, including resident relations, leasing oversight, maintenance coordination, and administrative functions.
Leasing Representative - Korman Residential Properties - Bensalem, PA
(1995-03 - 2002-07)
- Marketed apartment homes through property tours, prospect follow-up, and relationship building, contributing to occupancy and revenue goals.
- Guided prospective residents through the leasing process, qualifying applicants, processing rental applications, and facilitating approval decisions in accordance with company policies.
- Prepared lease agreements and move-in documentation, ensuring accuracy, compliance, and a seamless resident onboarding experience.
- Coordinated resident move-ins and move-outs, including communication with utility providers and internal departments to ensure timely account setup and service activation.
- Delivered exceptional customer service by responding to resident inquiries, resolving concerns, and fostering strong resident relationships to support retention efforts.
