Norma Zamora

Dynamic professional with a proven track record at Grocery Outlet, excelling in team leadership and customer satisfaction. Recognized for enhancing employee engagement and fostering a collaborative culture. Skilled in problem-solving and effective communication, consistently delivering high-quality service while managing multiple tasks in fast-paced environments.

Ross Dress For Less ( 09-2025-Present)

Stocking Shelves, Cashier, Mark Downs

Building and Grounds at LAUSD School District (2022-07 – 01-2025)

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.

Manager at Grocery Outlet Bargain Market (2021-10 – 2023-06)

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Cashier at Trader Joe's (2000-10 – 2016-07)

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

High School Diploma – City of Angels (1996-06)