Norshina Markai

Successful at fostering early childhood development through lesson planning and individualized care. Bringing skills in communication, team leadership, and bilingual support to collaborate effectively with families and colleagues. Offering abilities in problem-solving and conflict resolution to enhance classroom safety and organization.

INFANT LEAD TEACHER at The Gardner School (2024-10 – Present)

• Create and implement weekly lesson plans supporting infant development.
• Maintain daily communication with families and collaborate with administration.
• Ensure safety compliance and individualized routines.
• Organize classroom environment and activities.

NANNY at Private Home (2017-01 – Present)

• Provided nurturing care, social-emotional support, and supervised routines.
• Led guided play and educational interactions.

SUPERVISOR/DEPARTMENT LEAD at Mariano's (2018-08 – 2023-12)

• Trained, coached, and scheduled staff.
• Resolved customer concerns and documented operations.
• Monitored productivity and maintained communication.
• Trained new employees on company policies, procedures and work ethics.
• Worked closely with upper management to develop strategies for improving operational efficiency within the department.
• Resolved conflicts between team members and departments.
• Answered customer questions and made product recommendations according to needs.
• Collaborated with other departments within the organization in order to enhance services provided by the department.

INFANT LEAD TEACHER at See Me Learn & Grow (2022-10 – 2023-10)

• Designed lesson plans and led classroom routines.
• Documented developmental milestones and supported transitions.
• Maintained safety compliance and family communication.
• Established positive relationships with parents by engaging them in their child's education.
• Followed licensing guidelines and company standards to optimize daily care of children.
• Created and maintained a positive learning environment for all students, including those with special needs.

FRONT DESK RECEPTIONIST at Selective Realty Services (2017-02 – 2020-12)

• Greeted visitors, scheduled appointments, and handled phone/email communications.
• Processed payments, issued receipts, and maintained front desk procedures.
• Distributed mail/packages and coordinated meetings.
• Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
• Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
• Performed data entry and administrative duties such as filing, scanning documents, updating databases.

TEACHER ASSISTANT at Swift Childcare (2016-06 – 2018-05)

• Assisted lesson planning, classroom organization, and supervision.
• Supported instruction and family communication.
• Provided feedback on student assignments to encourage growth and improvement.
• Oversaw student transitions between classes to promote safety and orderliness.
• Assisted in managing classroom schedules to optimize instructional time and efficiency.

ASSOCIATE DEGREE IN EARLY CHILDHOOD EDUCATION CANDIDATE in Early Childhood Education – Oakton Community College (2017-01 – 2028-05)

HIGH SCHOOL DIPLOMA – Niles North High School (2017-01)