Norval Shaffer

Results-driven public service professional with nearly 20 years of experience delivering high-quality customer service, administrative support, and public assistance in fast-paced municipal environments. Demonstrated expertise in communication, problem-solving, and maintaining composure under pressure. Proven ability to manage high-volume interactions, maintain accurate records, and support diverse populations with professionalism and empathy.

Recognized for reliability, attention to detail, and strong organizational skills. Seeking to leverage extensive service experience and administrative capabilities to contribute to a mission-driven organization.

Public Safety Dispatcher II - Vestavia Hills Fire Department - Vestavia Hills, Alabama

(1996-01 - 2011-05)

• Served as primary point of contact for citizens, delivering professional, courteous customer service in high-pressure situations.
• Managed high-volume, multi-line telephone systems, responding to inquiries, service requests, and emergency communications.
• Provided front desk reception, greeted visitors, and maintained a professional and welcoming environment.
• Maintained accurate electronic records and ensured confidentiality of sensitive information.
• Coordinated communication across multiple departments to support efficient operations and timely response.
• Prioritized and managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Established a strong reputation for professionalism, reliability, and sound judgment over a 15-year tenure.

Public Safety Dispatcher II - Trussville Police Department - Trussville, Alabama

(1994-11 - 1995-01)

• Delivered customer service through telephone and in-person interactions with the public.
• Maintained detailed records and documentation in compliance with departmental standards.
• Facilitated communication between departments to support daily operations.
• Operated effectively in a fast-paced, high-demand office environment.

Secretary – Safety Department - Hank's Ambulance Service - Tarrant, Alabama

(1993-10 - 1994-10)

• Provided administrative and clerical support for departmental operations.
• Maintained organized files, correspondence, and confidential records.
• Managed incoming calls and assisted patients, visitors, and staff with inquiries.
• Coordinated scheduling and internal communications to support workflow efficiency.

Public Safety Dispatcher (Contract) - City of Mountain Brook - Mountain Brook, Alabama

(1992 - 1993)

• Assisted citizens with service requests and general inquiries.
• Managed incoming calls and maintained accurate administrative documentation.
• Supported municipal operations through effective communication and organization.

Psychology & English - Auburn University (1992)

High School Diploma - Homewood High School (1987)