Nosipho Kabanyane

I am an experienced with a passion for helping clients. I have extensive experience in the industry, including years working as a call centre agent. I am knowledgeable about the customer behaviors within a market. I am knowledgeable highly organized, detail-oriented, and have strong communication skills.

Call Centre Agent at EXL Back Office Customer Service (2021-06 – Present)

• Enroll new participant's information and updated retirement plans based on individual's selection and suitability. Provide excellent customer service to clients
• Update and maintain client files.
• Processed and maintained accurate participants data plans and changes within internal systems.
• Ensure compliance with company policies and high level of confidentiality in all transactions.

Customer Service Agent at Teleperformance (2020-10 – 2021-04)

• Prepared contracts and documents for transactions
• Send statements of ownership letters and raise customer feedback
• Open and closed personal, business and joint accounts.
• Managed client database and contact information
• Online chatting sloving customer queries with online banking.

Advanced Diploma in Entrepreneurship – Cape Peninsula University of Technology (2022 – 2023)