Property Manager (Short Term Rental) - Northwest Hotel Group L.L.C - Blackburn, UK
(2023-10)
- Managed a portfolio of short-term rental properties, overseeing daily operations, guest relations, and property maintenance.
- Coordinated the marketing and advertising of listings on platforms such as Airbnb, booking.com, Vrbo, Hostaway, Pulse, Little hotelier, Guesty optimizing pricing strategies to maximize occupancy and revenue.
- Handled guest inquiries, bookings, and check-ins/outs, ensuring a seamless experience from arrival to departure.
- Developed and maintained relationships with cleaning and maintenance teams to ensure properties were in excellent condition and ready for guests.
- Conducted regular property inspections to ensure compliance with safety standards and quality assurance.
- Responded promptly to guest reviews and feedback, implementing improvements to enhance guest satisfaction.
Freelancer - Fiverr/Upwork
(2013-06)
Customer Service Expertise - Fiverr/Upwork
(2013-06)
- Delivered exceptional customer support for various clients, addressing inquiries via phone, email, and chat.
- Managed both long-term and short-term projects, ensuring high levels of client satisfaction and retention.
- Developed and implemented customer service protocols that improved response times by 30%.
- Collaborated with clients to understand their needs, providing tailored solutions to enhance customer experience.
Short-Term Rental Management - Fiverr/Upwork
(2013-06)
- Managed multiple short-term rental properties, overseeing all aspects from booking to guest communication.
- Handled property listings on platforms like Airbnb, Booking.com, Expedia, Hostaway, Little Hotelier Pulse and Vrbo, optimizing descriptions and photos to increase visibility and bookings.
- Conducted property inspections and coordinated maintenance, ensuring properties were in top condition for guests.
- Developed strategies to maximize occupancy rates, achieving an average occupancy of 85% across managed properties.
- Assisted property owners in managing residential and commercial properties, focusing on tenant relations and lease agreements.
- Streamlined communication between landlords and tenants, addressing issues promptly and professionally.
- Maintained accurate records of property maintenance, rent collection, and tenant feedback, leading to improved property management efficiency.
- Conducted market research to advise clients on rental pricing and market trends, increasing profitability for property owners.
Virtual Assistant - Fiverr/Upwork
(2013-06)
- Strong communication skills and the ability to multitask in fast-paced environments.
- Proactive problem-solver dedicated to ensuring smooth operations and supporting team goals.
- Managed schedules and coordinated meetings, ensuring seamless daily operations.
- Responded promptly to emails and phone inquiries, serving as a liaison between team members and clients.
- Maintained organized records and updated databases to ensure accuracy and accessibility.
- Proficient in managing spreadsheets for data analysis and reporting, utilizing advanced functions to optimize workflow.
- Experienced with CRM systems to track client interactions and manage relationships effectively.
- Assisted in managing social media accounts, creating content, and engaging with followers to boost online presence.
- Provided excellent customer support by addressing inquiries and effectively resolving issues.
- Proficient in Microsoft Office, Google Workspace, and various project management tools.
Customer Services Executive - Samsung Electronics - New York, NY
(2019-12 - 2023-08)
- Provided exceptional customer support via phone, email, and live chat, addressing inquiries regarding products, services, and technical issues.
- Resolved customer complaints efficiently, ensuring high satisfaction rates and fostering customer loyalty.
- Collaborated with cross-functional teams to improve processes and enhance the customer experience.
- Conducted product demonstrations and troubleshooting sessions to help customers maximize their use of Samsung products.
- Maintained accurate records of customer interactions and transactions in the CRM system, ensuring data integrity and compliance with company policies.
- Assisted in training new team members on customer service protocols and product knowledge.
Customer Services Executive - Achievements - Samsung Electronics - New York, NY
(2019-12 - 2023-08)
- Recognized for consistently exceeding performance metrics, achieving a 95% customer satisfaction score.
- Played a key role in a project that streamlined the complaint resolution process, reducing average response time by 20%.
- Received the "Employee of the Month" award for outstanding service and commitment to customer success.
Property Management Specialist (Short Term Rental) - STR Locator L.L.C - Miami, FL
(2016-05 - 2019-09)
As a Short-Term Rental Property Management Specialist, I expertly manage and optimize properties for short-term stays, ensuring an exceptional guest experience while maximizing revenue. My key responsibilities include:
- Provide outstanding customer service, addressing inquiries and concerns to enhance guest satisfaction and encourage positive reviews.
- Create and manage property listings on various platforms, utilizing effective marketing strategies to attract bookings.
- Oversee all aspects of the booking process, including inquiries, confirmations, and cancellations, ensuring smooth operations.
- Utilize CRM systems (Hostaway, Booking.com, Airbnb, Little Hotelier, Guesty, Pulse, pricelab) to track guest interactions, manage leads, and analyze guest feedback for continuous improvement.
- Schedule and supervise cleaning staff to ensure timely and thorough preparation of properties between guest stays.
- Coordinate regular maintenance and housekeeping services to maintain high standards of cleanliness and functionality.
- Analyze market trends and adjust pricing strategies to optimize occupancy rates and maximize income.
- Ensure properties meet all local regulations and safety standards, maintaining a safe environment for guests.
