Work Experience
Call Center Agent, Enrollment Parexel Clinical Trials. Glendale, CA November, 2021-present
- Answering phones and recruiting volunteers for the first phase of medical trials..
- Performing outbound calls to recruit new volunteers for studies.
- Confirmation calls, Craigslist Ad postings.
- Extensive knowledge in medical terminology and trial procedures.
- Going through extensive medical questionnaire to recruit the right subjects for the appropriate trials.
Provider Service Representative Health Data Vision/Reveleer. Glendale, CA February, 2020 to April, 2020
- Performed an average of eighty outbound calls to medical provider offices/facilities on behalf of health plans to retrieve medical record charts for patients as documentation for the HEDIS audit.
- Achieved above-average customer service quality rating on a consistent basis.
- Reviewed incoming medical documentation from providers and facilities in order to ensure accuracy and authenticity.
- Researched facilities and documented all call in database on a regular basis.
Referral Specialist I & Referral Specialist II AIM Specialty Health/Anthem. Glendale, CA July, 2017 to June, 2019.
- Performed an average of sixty to seventy incoming calls a day in order to complete prior authorizations for medical provider offices and facilities.
- Completed prior authorization requests for various medical procedures and products including radiology, musculoskeletal procedures, interventional pain management, spine surgery, joint surgery, rehabilitation services, and genetic studies.
- Performed outbound calls and contacted physician offices as needed to obtain data.
- Worked with various office machinery and databases to record facts and information while simultaneously communicating with callers to provide exceptional customer service.
- Consistently met and exceeded goals and audits on a monthly, quarterly, and yearly basis.
- Participated in training prospective employees.
Commissioned Sales Associate Macy’s. Glendale, CA August, 2012 to March, 2016.
- Worked on the sales floor in a competitive commissioned sales environment to provide customer service to achieve and exceed sales goals on a regular basis.
- Participated in store events such as “Gift with purchase” and other promotional events and demonstrations in order to present products to customers to result in better sales.
- Secured client loyalty by offering and opening Macy’s Credit Card accounts on a regular basis.
- Worked in a team setting to cooperatively meet counter goals and ensure customer satisfaction
