Nupur Jain

Behavioral health executive with 19 years in behavioral health and 6 years as Clinical Director of a CARF-accredited, 9-site mental health organization in California. Drove 36x session volume growth since program inception in 2018; 2026 is on pace to set a new annual record, with all five YTD months hitting all-time highs. Launched 6 new programs in 2025, grew clinical workforce from ~20 to 100+ providers, and earned CARF triennial distinction across all sites.

Maintains 97.4% documentation compliance, 90.2% attendance rate (highest on record), and 99.4% graduate step-down rate. Deep command of DHCS/Medi-Cal compliance, CARF standards, California CPOM, and measurement-based care. Known for building programs from concept to operational delivery and sustaining clinical integrity at scale.

Clinical Director

(2020-03)

Built and lead mental health clinical operations across 9 CARF-accredited sites — 85+ providers, $12.6M billed YTD — spanning outpatient, IOP, PHP, DBT, MH-ED, KAP, and pediatric programs.

• Drove 36x session volume growth since program inception (2018); 2026 is on pace to set a new annual record, with all five YTD months hitting all-time highs.
• Launched 6 new programs in 2025: Adult DBT IOP, Pediatric IOP (9–12), Adult Dual Diagnosis IOP, Adult IOP Roseville, and two Tracy sites — first geographic expansion beyond the South Bay.
• Achieved 90.2% attendance rate in 2025 (highest on record); 99.4% graduate step-down rate (770/775 routed to outpatient); patient satisfaction 9/10, up from 8/10 in 2022.
• Delivered symptom reduction exceeding CARF 20% minimum across all programs; Adult PHP averaged 83.4% symptom improvement (2024).
• Maintained 97.4% department-wide documentation compliance; 100+ staff NCI-certified through Crisis Prevention Institute (2025).
• Selected by Santa Clara County for Adult Outpatient Continuum (A8 RFSQ); San Mateo County pediatric contract in active negotiation — diversifying revenue without Medi-Cal rate exposure.
• Earned CARF triennial distinction across all 9 sites (2025): surveyors cited "phenomenal programs," clinical excellence, and a staff culture of pride and psychological safety.
• Primary compliance lead for DHCS, DMC-ODS, Medi-Cal, BPC, and California CPOM; oversee peer review, measurement-based care, and multi-site clinical fidelity.
• Built clinical workforce from ~20 therapists (2021) to 100+ across MH and ED programs; direct hiring, supervision, and performance management of 85+ providers.

Senior Clinician (Associate Clinician) - University of Massachusetts – CCPH

(2015-10 - 2017-05)

Provided individual, couples, and crisis counseling in a short-term, integrative model at a high-volume university counseling center.

• Served as triage clinician for two semesters; rotated as on-call crisis counselor.
• Designed and delivered outreach programming on acculturation, stigma reduction, and help-seeking for international students; coordinated cross-campus liaison with International Programs Office.
• Facilitated structured group programs including stress management, anxiety reduction, and KORU mindfulness workshops.

International Project Assistant - Education Development Center – HP Life

(2014-10 - 2015-10)

Moderated and quality-reviewed Hindi-language content for a global entrepreneurship e-learning platform reaching users across 7 languages.

Campus Prevention Specialist - Education Development Center – SPRC

(2012-10 - 2014-03)

Provided technical assistance to 12 GLSMA-funded campus grantees on public health approaches to suicide prevention, crisis protocol development, and postvention strategies.

• Co-facilitated national webinars and conference roundtables on comprehensive campus suicide prevention for community college grantees.

SAMHSA Grant Coordinator / Suicide Prevention Specialist - University of Massachusetts – CCPH

(2010-09 - 2013-05)

Managed federal SAMHSA grant including financial reporting, progress reports, and compliance with funder requirements.

• Delivered gatekeeper trainings across campus departments; partnered with SPRC and AFSP to apply best practices in suicide prevention programming.

Senior Counselor - Eastern Illinois University Counseling Center

(2007-08 - 2010-09)

Provided individual, couples, and crisis counseling; supervised outreach graduate assistant and led eating disorder treatment team coordination.

• Served as liaison between Counseling Center, International Programs, and Minority Affairs; delivered diversity and cultural adjustment outreach.

Mental Health Therapist - Universal Community Behavioral Health / The Meadows Psychiatric Center - Mill Hall, PA

(2007-02 - 2007-06)

Provided individual, family, and group therapy across trauma, mood, addiction, and crisis presentations; carried caseload of 40 clients.

M.A. - Clinical Psychology - Eastern Illinois University (2004 - 2007)

M.A. - Social Psychology - University of Mumbai (2002 - 2004)