Nydia Gladney

Results-driven Human Resources and Recruiting professional with experience in employee recruitment, interviewing, onboarding, compliance, employee relations, payroll support, and confidential record management. Skilled in conducting phone and in-person interviews, background checks, drug screenings, caregiver orientations, file audits, and employee documentation. Experienced with HR and scheduling systems including Apploi, Indeed, Viventium, AxisCare, ARC, and Microsoft Excel.

Strong background in customer service and insurance claims, with proven ability to communicate professionally, resolve concerns, maintain confidentiality, and manage multiple priorities in fast-paced environments.

Human Resources Coordinator - Visiting Angels - Fort Worth, Texas

(2023-06 - 2026-08)

• Managed caregiver recruitment, including in-person and phone interviews, applicant screening, onboarding, orientations, background checks, and drug screenings.
• Utilized Apploi and Indeed for job postings, candidate sourcing, applicant screening, and interview coordination.
• Maintained employee records using Viventium, AxisCare, ARC, and Microsoft Excel.
• Prepared, organized, and audited personnel files to ensure accuracy, completeness, and compliance.
• Assisted with payroll processing, timesheet review, time-off requests, and attendance tracking.
• Monitored caregiver certifications, training, background checks, and required credentials.
• Supported HIPAA compliance and maintained confidentiality of employee and client information.
• Communicated with caregivers regarding workplace concerns, scheduling, policies, and employment-related issues.
• Assisted with employee relations, staffing coordination, and daily HR operations.
• Conducted caregiver orientations and communicated company policies, procedures, and expectations.
• Participated in team meetings and collaborated with management to address employee and operational concerns.

Recruiter - Live Well at Home Care - Bedford, Texas

(2021-01 - 2023-04)

• Recruited and screened qualified caregivers to meet staffing and client-care needs.
• Conducted phone and in-person interviews to assess candidates' experience, qualifications, and availability.
• Managed the recruiting process from initial applicant contact through hiring and onboarding.
• Posted job openings, sourced candidates, reviewed applications, and coordinated interviews.
• Conducted background checks, reference checks, and pre-employment screenings.
• Communicated with applicants throughout the hiring process and provided updates regarding application status.
• Coordinated new-hire paperwork, orientations, and onboarding requirements.
• Verified required certifications, credentials, and employment documentation.
• Maintained accurate and confidential candidate and employee records.
• Collaborated with management and scheduling staff to identify staffing needs and fill open positions.
• Assisted with caregiver retention by maintaining positive communication and addressing employee concerns.
• Used recruiting and HR systems to track candidates, hiring progress, documentation, and employee information.

Initial Loss Reporting Associate - State Farm - Richardson, Texas

(2017-09 - 2020-11)

• Handled first notice of loss (FNOL) calls and documented new auto and property insurance claims accurately and efficiently.
• Gathered detailed information from policyholders regarding accidents, damages, and loss circumstances.
• Verified policy information, coverage details, and claim eligibility while maintaining accuracy and confidentiality.
• Entered and updated claim information in internal systems and ensured documentation was complete.
• Provided clear guidance to customers regarding the claims process, next steps, and required documentation.
• Coordinated with claims adjusters, repair facilities, and other departments to facilitate timely claim handling.
• Identified urgent or complex claims and escalated them to the appropriate department.
• Delivered professional, empathetic customer service while handling high-volume calls and sensitive situations.
• Followed State Farm policies, procedures, regulatory requirements, and quality standards.
• Maintained detailed records and protected confidential customer and insurance information.

BBA - Human Resources Management - DeVry University (2028-05)

High School Diploma - Grand Prairie High School (2017-05)