Nyla Ennis

Customer-focused professional with nearly four years of experience delivering exceptional service in fast-paced retail and hospitality environments. Recognized for building strong customer relationships, resolving concerns with professionalism, and maintaining accuracy under pressure. Experienced in point-of-sale operations, merchandising, inventory support, teamwork, and multitasking.

Known for reliability, adaptability, and a positive attitude, with a strong commitment to exceeding expectations and contributing to organizational success.

Front of House Team Member at Chick-fil-A (2022-01 – Present)

Deliver exceptional customer service while serving a high volume of guests with speed, accuracy, and professionalism.

• Operate POS systems and process transactions efficiently while maintaining accuracy.
• Coordinate drive-thru operations, beverage preparation, food assembly support, and order verification.
• Resolve guest concerns calmly and effectively to ensure customer satisfaction.
• Collaborate with team members to meet performance goals during peak business hours.
• Maintain food safety, sanitation, and operational standards in compliance with company policies.

Style Consultant at Target (2025-01 – Present)

Provide personalized assistance to guests, helping them locate merchandise and make informed purchasing decisions.

• Maintain visually appealing sales floor presentations through merchandising and replenishment.
• Support inventory accuracy, fitting room operations, and daily recovery tasks.
• Adapt to changing priorities while contributing to an efficient, team-oriented environment.

Business Management in Business Management – College of Southern Maryland (2022-01 – 2026-12)

High School Diploma