Nyla Nezaj

• Managing Multiple Branches 
• Developing Branch Strategy 
• Overseeing Large Mortgage Pipelines 
• Project Management 
• Budgeting and Forecasting
• Streamlining Processes 
• Evaluating Quality and Performance 
• Research, Analysis, Risk Assessment 
• Conflict Resolution 
• Customer Satisfaction, Loyalty and Trust 
• Supporting Senior Management 
• Presentation of Proposals and Findings 
• Supervision and Mentorship of Employees 
• Setting Team Performance Goals
• Marketing / Promotional Campaigns 
• Delivering In-depth Mortgage Process Training
• Closing on Schedule 

Over 19 years of experience in the mortgage industry. Expert in branch functions, compliance, and procedures. A process improvement champion. Adeptly directs supervisors and team leads to implement strategic plans, achieve goals, and reduce risk. Coaches employees to reach performance indicators with a 95% success rate. Award-winning performance in Customer Success and Increased Market Share.

Bachelor of Science in Business / Finance | College of Mount Saint Vincent and Manhattan College |  New York