Donor Relations Representative at San Diego Blood Bank (2025-04 – 2025-12)
- Conducted comprehensive pre-donation medical screenings and assessed donor suitability based on Standard Operating Procedures (SOP).
- Performed clinical evaluations including vitals and applicant registration while ensuring 100% donor confidentiality.
- Analyzed donor data and provided professional feedback to ineligible candidates regarding deferral reasons.
- Coordinated department work assignments and resolved procedural problems in compliance with safety practices.
Support Services Assistant at South Bay Community Services (2023-12 – 2024-02)
- Managed high-volume communications (80–100 calls daily) supporting a multi-disciplinary case management team.
- Maintained accurate records for social service programs targeting immigrants, LGBTQ+, and vulnerable populations.
- Ensured strict adherence to mandated reporting requirements for child abuse and sex trafficking.
- Coordinated logistics and supplies to ensure the operational readiness of the service facility.
Program Assistant at NuWest Group (2022-03 – 2022-07)
- Facilitated intake and orientation for a non-congregate migrant sheltering and case management program.
- Coordinated medical appointments, prescriptions, and travel logistics to meet the evolving needs of clients.
- Managed after-hours emergencies and enforced program policies to ensure resident safety and security.
Appointment Center Representative at Kaiser Permanente (2012-02 – 2016-11)
- Directed 80–100 inbound calls daily, determining appointment types and verifying insurance coverage.
- Prioritized member needs by using clinical guidelines to book appointments or offer appropriate care alternatives.
- Navigated difficult patient interactions with diplomacy while accurately documenting all details in the EHR.
- Educated patients on ancillary services, including Nurse Connection and educational classes.
Childcare Case Manager at Select Staffing (YMCA) (2010-06 – 2011-08)
- Managed a caseload of 75 families, conducting certification and re-certification interviews for childcare support.
- Maintained detailed parent/provider files and navigated complex databases to track enrollment and contracts.
Administrative Assistant / Health Center Clerk at SDSU Research Foundation (2005-05 – 2008-10)
- Coordinated Physical, Occupational, and Mental Health therapy appointments for students with developmental disabilities.
- Assisted in the administration of state CAHSEE testing and maintained electronic records for student health data.
