O'Brien Stilwell
Open to Birmingham-area opportunities
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About
Automotive service, parts, sales, and operations professional with 20+ years of management and customer service experience. Skilled in service writing, high-value repair sales, shop workflow, parts procurement, inventory control, team coaching, vendor relations, and customer issue resolution. Known for explaining repairs clearly, building trust, and keeping teams productive.
Experience
Service Writer / Advisor - PTL Auto and Tire Center - Birmingham, AL
(2026-05)
- Manage customer intake, repair orders, estimates, and service recommendations for automotive maintenance and repair.
- Coordinate customers, technicians, and suppliers to keep repairs accurate, timely, and clearly communicated.
- Order and track parts, schedule appointments, manage workflow, maintain records, and resolve customer concerns.
Retail Supervisor / Team Development - Pull-A-Part - Birmingham, AL
(2026-02 - 2026-04)
- Coached employees on customer engagement, product guidance, and upselling in a fast-paced retail environment.
- Resolved escalated concerns, supported repeat business, and monitored cash handling and policy compliance.
Parts / Shop Manager - ADESA Birmingham - Moody, AL
(2024-08 - 2026-01)
- Managed parts operations and served as acting shop manager, supporting a team of 10 technicians.
- Prepared repair estimates, sourced and distributed correct parts, and coordinated workflow to reduce downtime.
- Adjusted purchasing and stocking strategies based on demand to control costs and improve turnaround time.
Assistant Manager / Service Writer - AAMCO Transmission - Trussville, AL
(2021-07 - 2024-08)
- Generated and closed high-value repair estimates, including transmission replacements and major repairs.
- Managed scheduling, workflow, technician assignments, opening and closing procedures, and escalated issues.
- Built customer trust by clearly explaining diagnoses, repair options, costs, and recommended services.
Assistant Manager / Service Manager - Mavis Discount Tire - Trussville, AL
(2022-04 - 2022-07)
- Supported store operations, supervised employees, advised customers, and sold tire and service packages.
- Resolved customer concerns while maintaining service quality and customer satisfaction.
Senior Retail Sales Specialist / Management - O'Reilly Auto Parts - Pelham, AL
(2010-10 - 2012-06)
- Exceeded sales targets through product knowledge and upselling; managed store reporting, cash handling, and commercial operations.
- Received the "U Rock Award" twice for outstanding customer service.
Senior Retail Sales / Management - AutoZone - Hoover, AL
(2009-03 - 2010-10)
- Managed scheduling, shift leadership, cash controls, reporting, customer concerns, and daily opening and closing procedures.
Assistant Manager / Store Manager - Advance Auto Parts - Trussville, AL
(2003-07 - 2004-04)
- Led daily store operations, supervised and trained employees, managed inventory and financial controls, and exceeded sales goals.
Commercial Driver / CDL Driver - Southern Haulers, CDC Trucking, USA Driver Systems, Kelly Construction, B.R. Williams, TMC Trucking - AL / IA
(2004 - 2009)
- Operated dump truck, tri-axle, flatbed, and tractor-trailer equipment while maintaining strong safety and on-time delivery records.
- Completed inspections, followed DOT requirements, and supported accurate loading, unloading, and transport.
Education
Advanced Diploma - Trussville High School (1996)
