Service Writer / Advisor - PTL Auto and Tire Center - Birmingham, AL
(2026-05)
- Manage customer intake, repair orders, estimates, and service recommendations for automotive maintenance and repair.
- Coordinate customers, technicians, and suppliers to keep repairs accurate, timely, and clearly communicated.
- Order and track parts, schedule appointments, manage workflow, maintain records, and resolve customer concerns.
Retail Supervisor / Team Development - Pull-A-Part - Birmingham, AL
(2026-02 - 2026-04)
- Coached employees on customer engagement, product guidance, and upselling in a fast-paced retail environment.
- Resolved escalated concerns, supported repeat business, and monitored cash handling and policy compliance.
Parts / Shop Manager - ADESA Birmingham - Moody, AL
(2024-08 - 2026-01)
- Managed parts operations and served as acting shop manager, supporting a team of 10 technicians.
- Prepared repair estimates, sourced and distributed correct parts, and coordinated workflow to reduce downtime.
- Adjusted purchasing and stocking strategies based on demand to control costs and improve turnaround time.
Assistant Manager / Service Writer - AAMCO Transmission - Trussville, AL
(2021-07 - 2024-08)
- Generated and closed high-value repair estimates, including transmission replacements and major repairs.
- Managed scheduling, workflow, technician assignments, opening and closing procedures, and escalated issues.
- Built customer trust by clearly explaining diagnoses, repair options, costs, and recommended services.
Assistant Manager / Service Manager - Mavis Discount Tire - Trussville, AL
(2022-04 - 2022-07)
- Supported store operations, supervised employees, advised customers, and sold tire and service packages.
- Resolved customer concerns while maintaining service quality and customer satisfaction.
Senior Retail Sales Specialist / Management - O'Reilly Auto Parts - Pelham, AL
(2010-10 - 2012-06)
- Exceeded sales targets through product knowledge and upselling; managed store reporting, cash handling, and commercial operations.
- Received the "U Rock Award" twice for outstanding customer service.
Senior Retail Sales / Management - AutoZone - Hoover, AL
(2009-03 - 2010-10)
- Managed scheduling, shift leadership, cash controls, reporting, customer concerns, and daily opening and closing procedures.
Assistant Manager / Store Manager - Advance Auto Parts - Trussville, AL
(2003-07 - 2004-04)
- Led daily store operations, supervised and trained employees, managed inventory and financial controls, and exceeded sales goals.
Commercial Driver / CDL Driver - Southern Haulers, CDC Trucking, USA Driver Systems, Kelly Construction, B.R. Williams, TMC Trucking - AL / IA
(2004 - 2009)
- Operated dump truck, tri-axle, flatbed, and tractor-trailer equipment while maintaining strong safety and on-time delivery records.
- Completed inspections, followed DOT requirements, and supported accurate loading, unloading, and transport.
