O'Brien Stilwell

Automotive Parts Manager Fill in for the automotive shop manger Manager the automotive shop parts department Manage when the shop supervisor is away the automotive shop with 10 techs Oversee and manage shop flow to be as effective as possible Manage estimates, find, buy, and make sure the right parts get to the correct tech according to the diag and approved automotive parts Make sure that the inventory of parts and fluids are correct according to the inventory matrix Handle making changes and order more of a part or order less of something to be in line with the needs of the shop

Parts / Shop Manager at Adesa Birmingham-Moody (2024-08 – Present)

Automotive Parts Manager Fill in for the automotive shop manger Manager the automotive shop parts department Manage when the shop supervisor is away the automotive shop with 10 techs Oversee and manage shop flow to be as effective as possible Manage estimates, find, buy, and make sure the right parts get to the correct tech according to the diag and approved automotive parts Make sure that the inventory of parts and fluids are correct according to the inventory matrix Handle making changes and order more of a part or order less of something to be in line with the needs of the shop

Assistant Manager/Service Writer at AAMCO Transmission-Trussville (2022-09 – Present)

• Open and closed shop
• Managed shop flow
• Assigned techs jobs
• Answered customer phone calls
• Sourced, priced and bought parts
• Wrote estimates
• Sold transmission jobs

Assistant Manager/Service Manager at Mavis Discount Tire-Trussville (2022-04 – 2022-07)

• Assistant Manager duties as assigned
• Opening and closing the store
• Wrote work orders
• Customer service
• Advised customers on preventive maintenance for their vehicles
• Supervise employees
• Handled and resolve customer issues or complaints

Senior Retail Sales Specialist Management at O'Reilly's Auto Parts-Pelham (2010-10 – 2012-06)

• Received U Rock Award twice for excellence in customer service
• Managed shifts, resolved complaints and performed cash handling duties
• Ran sales and individual reports
• Opened and closed reports
• Consistently met and exceeded sales goals
• Opened and closing procedures

Senior Retail Sales at Auto Zone-Hoover (2009-03 – 2010-10)

• Consistently met and exceeded sales goals
• Managed shifts, scheduling and resolved customer complaints
• Performed cash handling duties
• Ran sales and individual reports
• Opened and closed reports

CDL Dump Truck Driver-18 Wheeler at Southern Haulers Calera (2008-04 – 2009-01)

• Demonstrated ability to guarantee delivery within specified time frames
• Assisted with loading and unloading processes
• Promoted customer satisfaction and retention
• Maintained zero preventable accidents
• Recorded and proactively performed vehicle and equipment checks
• Detailed knowledge of transportation equipment

CDL Tri-Axle Truck Driver at CDC Trucking-Moody (2006-09 – 2008-03)

• Demonstrated ability to guarantee delivery within specified time frames
• Assisted with loading and unloading processes
• Promoted customer satisfaction and retention
• Maintained zero preventable accidents
• Recorded and proactively performed vehicle and equipment checks
• Detailed knowledge of transportation equipment

CDL Truck Driver at USA Driver Systems (Temporary Employment)-Vestavia (2006-06 – 2006-09)

• Demonstrated ability to guarantee delivery within specified time frames
• Assisted with loading and unloading processes
• Promoted customer satisfaction and retention
• Maintained zero preventable accidents
• Recorded and proactively performed vehicle and equipment checks
• Detailed knowledge of transportation equipment

CDL Driver and General Laborer at Kelly Construction-Trussville (2005-09 – 2006-03)

• Demonstrated ability to guarantee delivery within specified time frames
• Assisted with loading and unloading processes
• Promoted customer satisfaction and retention
• Maintained zero preventable accidents
• Recorded and proactively performed vehicle and equipment check
• Detailed knowledge of transportation equipment

CDL Driver at B. R. Williams Trucking, Inc.-Oxford (2005-01 – 2005-09)

Demonstrated ability to guarantee delivery within specified time frames Assisted with loading and unloading processes Promoted customer satisfaction and retention Maintained zero preventable accidents Recorded and proactively performed vehicle and equipment checks Detailed knowledge of transportation equipment. Detailed knowledge of logistics and supply chain for Honda automotive.

Flat Bed Driver at TMC Trucking (2004-07 – 2005-01)

• Demonstrated ability to guarantee delivery within specified time frames
• Assisted with loading and unloading processes
• Promoted customer satisfaction and retention
• Maintained zero preventable accidents
• Recorded and proactively performed vehicle and equipment checks
• Detailed knowledge of transportation equipment
• Supply chain and logistics knowledge of different types of materials

Assistant Manager at Advance Auto Parts (2003-07 – 2004-04)

• Consistently met and exceeded sales goals
• Managed shifts, scheduling and resolved customer complaints
• Performed cash handling duties
• Ran sales and individual reports
• Opened and closed reports
• Opening and closing store procedures

Diploma – Trussville High School (1997)