Oakleigh Mccrory

Hello! I have many years of costumer service experience! I would love to work with people or in a back office! I am flexible! Willing to relocate: Anywhere

Member Services Representative - Navy Federal Credit Union - Pensacola, FL

(2024-05 - 2025-03)

Collaborated with a global member base to provide comprehensive credit card support, ensuring efficient issue resolution and seamless cross-departmental transfers. Demonstrated exceptional composure and conflict resolution skills while navigating high-pressure, emotionally charged situations daily. Consistently surpassed performance benchmarks, earning multiple 'High Expectations' ratings during monthly Navy Federal Credit Union evaluations.

Resident Assistant (RA) - Sodalis Senior Living - Milton, FL

(2024-01 - 2024-05)

• Assist residents with daily activities such as grooming, medication management, and meal assistance.
• Ensure the safety and well-being of residents by monitoring their environment and responding to emergencies promptly.
• Plan and facilitate social activities to promote resident engagement.
• Maintain accurate records of resident care and communicate effectively with residents, families, and staff members.
• Uphold regulations and guidelines governing senior living facilities while promoting residents' independence and autonomy.

Personal Assistant - Milton High School - Milton, FL

(2020-08 - 2023-05)

Crew Member - McDonald's - Milton, FL

(2021-05 - 2021-10)

High school diploma - Milton High School (2019-08 - 2023-05)