Octavia Rhoades

Dedicated and compassionate healthcare professional with hands-on experience in phlebotomy, patient care, and clinical procedures. Currently working as a Phlebotomist at Christiana Hospital while pursuing an Associate's Degree in Cardiac Sonography. Certified EKG Technician with strong skills in venipuncture, specimen collection, and cardiovascular monitoring.

Phlebotomist - Christiana Hospital - Wilmington, DE

(2026-01)

• Perform venipuncture and capillary draws in inpatient and outpatient settings.
• Collect, label, and process specimens following hospital protocols.
• Ensure patient comfort and maintain infection control standards.
• Collaborate with nurses and physicians to support timely diagnostic testing.
• Utilize electronic medical records (EMR) to verify and document patient information.

Training Supervisor - BioLife Plasma Services - Newark, DE

(2023-08 - 2025-11)

• Supervised daily training operations ensuring compliance with policies and quality standards.
• Designed and delivered training programs to enhance staff competency and patient safety.
• Monitored employee performance and implemented corrective actions.
• Created training materials, SOPs, and job aids.
• Coordinated onboarding and cross-training to improve retention.

Mobile Phlebotomy Technician - Brookside Clinical Laboratory - Aston, PA

(2022-05)

• Perform venipuncture, capillary draws, and specimen collection in nursing homes.
• Accurately label, handle, and transport specimens.
• Provide compassionate care to geriatric and medically complex patients.

Customer Service Representative (Remote) - Concentrix - Smyrna, DE

(2020-09)

• Assist clients with unemployment card services and benefits inquiries.
• Provide professional problem-solving support with empathy and efficiency.

Associate of Applied Science - Cardiac Sonography - Delaware Technical Community College

Certified EKG Technician - EKG Technology - Howard High School of Technology

High School Diploma - Cosmetology - Howard High School of Technology (2016-06)