Octavias Moon

Result-driven compliance and fraud-prevention specialist with 7 years' experience in high-volume loan processing and investigations. Consistently maintained 100% QA scores and zero compliance violations while reviewing 300–500 applications monthly, supporting a 95% decision rate and preventing more than $15,000 in documented fraud. Skilled in FCRA, Regulation E and NACHA compliance, underwriting evaluation, and multi-system, queue-based workflows (Salesforce CRM, Citrix, IBS Insight), with a focus on fast, accurate decisions and risk mitigation.

Loan Processor at OppFi Loans (2024-02 – 2026-06)

• Reviewed and adjudicated 300–500 loan applications monthly in a high-volume, queue-based environment, sustaining a 95% decision rate and a 100% QA score with zero compliance violations.
• Applied underwriting guidelines and lending criteria to assess risk, completeness, and compliance, enabling fast, accurate credit decisions while minimizing default exposure.
• Detected and escalated fraud indicators in application documentation, preventing over $15,000 in confirmed fraud losses through targeted verification and collaboration with fraud teams.
• Verified borrower financials and credit history in accordance with FCRA standards to support defensible underwriting and regulatory audits.

Banking Specialist III at Synovus Bank (2022-01 – 2023-09)

• Investigated and resolved 20–25 fraud and dispute cases monthly, including ACH disputes and Zelle fraud claims, ensuring clear documentation and timely resolution.
• Led queue-based fraud investigations and dispute reviews while applying Regulation E and NACHA guidelines to protect customers and reduce institutional exposure.
• Executed stop payments, card replacements, and HELOC document requests in accordance with BSA/AML standards and internal policies.
• Utilized Salesforce and internal banking systems for efficient case management, accurate record-keeping, and smooth handoffs to operations or legal teams.

Banking Specialist I at Synovus Bank (2019-01 – 2019-12)

• Processed high-volume account transactions and routine account maintenance (deposits, withdrawals, transfers) with strict attention to accuracy and compliance.
• Opened and closed customer accounts, verified identity and documentation per bank policy and regulatory requirements.
• Handled stop payments, card replacements, and HELOC document requests; routed complex issues to operations and specialist teams using Salesforce and internal systems.
• Supported loan documentation collection and performed accurate data entry within queue-based workflows to assist underwriting and operations teams.