Oddean Morgan

Goal-Oriented Business Administration and Operations Specialist focused on optimizing performance, ensuring strict safety compliance, and reducing overhead costs. Adept at translating complex operational data into actionable strategies that support low-cost, high-reliability business models. Brings a proactive work ethic and a collaborative attitude to high-speed environments with over 15 years of progressive leadership experience across transportation, logistics, call center operations, and high-volume hospitality management.

Proven expertise in workforce planning, dispatch coordination, cross-departmental collaboration, and tracking operational KPIs to maintain strict on-time performance. Experienced managing cross-functional teams of up to 100+ employees, optimizing complex schedules, and enforcing rigorous safety and regulatory compliance. Adept at navigating fast-paced, high-pressure environments while delivering friendly, top-tier customer experiences.

Coordination Manager - Resort Group

(2024-01 - 2026-04)

• Directed daily transportation operations, optimizing shuttle driver dispatching and route planning to maximize service efficiency and drastically minimize operational delays.
• Supervised driver attendance, shift fulfillment, performance metrics, and strict adherence to federal and local transportation safety regulations.
• Overseen continuous vehicle maintenance schedules to guarantee total fleet reliability, equipment availability, and regulatory compliance.
• Monitored operational expenses, fuel consumption metrics, and driver logs to maintain cost control, process accuracy, and fiscal accountability.
• Resolved real-time guest service disruptions and transportation challenges instantly to protect high customer satisfaction and station metrics.

Operations Manager / Driver - ZOLR Delivery & Transportation Services - Knightdale, NC

(2022-11 - 2023-09)

• Headed daily logistics operations, managing real-time dispatch execution and route adjustments to hit demanding, time-sensitive delivery metrics.
• Trained and supervised drivers on safe operations, equipment handling, and DOT compliance, holding team members accountable for performance errors.

Event Planning & Operations Manager - XTZ Entertainment

(2019-04 - 2022-10)

• Coordinated multi-departmental venue stakeholders, third-party vendors, and internal teams to execute complex logistics under compressed timelines.
• Forecasted and resolved critical, last-minute operational shifts and resource gaps to protect schedule integrity and event success.

Operations Manager - Alorica - Kingston, Jamaica

(2012-02 - 2018-04)

• Directed large-scale customer service operations consisting of 100+ frontline agents, supervisors, and team leaders.
• Managed data-driven workforce planning, customer volume forecasting, and strict Service Level Agreement (SLA) metric tracking.
• Monitored performance metrics daily to formulate operational strategies that increased resolution speed, efficiency, and customer satisfaction scores.
• Administered organizational guidelines and metrics fairly, minimizing workplace disputes while facilitating recruitment and employee retention.

Bachelor of Science - Business Administration - International University of the Caribbean

Certificate - Business Start-Up (BSU) - SpanTran