Senior Administrative and Tax Operations professional
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Senior Administrative and Tax Operations professional with 25+ years spanning federal agencies (IRS, OCC) and Fortune 500s (AIG, Chubb, AT&T, Avis).
English/Portuguese. Holds federal career tenure with lifetime reinstatement eligibility at GS-9 to GS-11 levels. Paralegal-certified with a BBA and graduate certificate in Case Management.
Administrative/Operations roles in NJ/NY or remote.
Recently with Messer, Coordinated preparation and e-filing of 2,000+ personal property tax returns annually across multiple jurisdictions
Recovered $73K+ in overdue state audit refunds through discrepancy research and authority coordination. With the Federal government, Entered bank examinations and supervision reports into SIS-EV; completed technical editing of Reports of Examinations
Served as payroll official via E-TIME; resolved leave, travel, and reimbursement issues
Developed Exam Tracking Report SOPs and conducted trend analysis to support leadership decision-making
Graduate Certificate in Case Management — Wilmington University, New Castle, DE | April 2023 | GPA 3.93
Certificate in Paralegal Studies — Fairleigh Dickinson University, Madison, NJ | July 2008
Bachelor of Business Administration — Laboratory Institute of Merchandising (LIM College), New York, NY | May 2000
Associate of Applied Science in Office Systems Technology — Union County College, Cranford, NJ | May 1993
