Ogechukwu Anozie

Managed scheduling, rescheduling, and cancellation of patient appointments for 5 physical therapists, reducing the cancellation rate to 7% Collected and scanned patient information into EMR (OptimisPT), maintaining HIPAA compliance standards Screened and triaged an average of 50 phone calls per day, resolving patient concerns and forwarding them to the appropriate departments promptly

Front Desk Specialist at EVIDENCE PHYSICAL THERAPY (2024-09 – Present)

• Managed scheduling, rescheduling, and cancellation of patient appointments for 5 physical therapists, reducing the cancellation rate to 7%
• Collected and scanned patient information into EMR (OptimisPT), maintaining HIPAA compliance standards
• Screened and triaged an average of 50 phone calls per day, resolving patient concerns and forwarding them to the appropriate departments promptly
• Verified health insurance eligibility, informed patients of their financial obligations, and obtained prior authorization for physical therapy procedures

Food and Beverage Employee (Temporary) at STAYBRIDGE SUITES (2021-07 – 2021-08)

• Reinstated kitchen operations following the moderation of COVID-19 restrictions by preparing and serving continental breakfast buffets every weekday morning
• Trained other employees in meal preparation, kitchen maintenance, and addressing guests' concerns

Bachelor of Science in Biology; Minor in Chemistry – HOWARD UNIVERSITY (2024-05)